Ashwil Rebecca Cunha
Corporate Travel Consuslatant
Mangaluru
Summary
A young, motivated person looking for a demanding and exciting role with a rising company to provide value for the organization's future growth and profit while also expanding my knowledge and expertise.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Corporate Travel Consultant
BCD TRAVEL
05.2023 - 03.2025
- Managed corporate travel arrangements for North American and global clients, handling flight, hotel, car rental, and ancillary service bookings in compliance with company policies
- Assisted clients with a range of travel-related inquiries, modifications, cancellations, and bookings, ensuring exceptional service in high-volume, time-sensitive situations
- Leveraged Amadeus and Sabre GDS systems to efficiently book and manage reservations, adhering to established travel policies and budgets
- Provided tailored travel recommendations based on client preferences, needs, and global trends, ensuring cost-effective solutions
- Coordinated with airlines, hotels, and car rental agencies to resolve disruptions and ensure seamless travel experiences for clients
- Managed emergency travel requests and last-minute changes, minimizing disruptions and ensuring business continuity for clients
- Oversaw multiple corporate accounts, building strong relationships by understanding and catering to individual travel preferences and needs
- Stayed updated on industry trends, GDS system updates, and regulatory changes to provide clients with the latest travel options
- Collaborated with internal teams to resolve complex issues, ensuring client satisfaction, retention, and alignment with team goals
- Handled escalated calls, utilizing strong communication and problem-solving skills to ensure customer satisfaction and issue resolution
- Award Recognition: Awarded the Star of the Quarter for outstanding performance, exceptional client service, and consistently exceeding travel management targets
- Client Appreciation: Received multiple client appreciation letters for delivering exceptional service, resolving travel disruptions efficiently, and consistently going above and beyond to meet client needs
- Won state level football tournament
Education
BBA - Marketing And Human Resource
Mangalore University
Mangalore, India 04.2001 -
Skills
Expert itinerary planning
Strong communication skills
Exceptional customer service
Fluent in multiple languages
Problem-solving abilities
Time management
Decision-making
Accomplishments
- Awarded the Star of the Quarter for outstanding performance, exceptional client service, and consistently exceeding travel management targets.
- Received multiple client appreciation emails for delivering exceptional service, resolving travel disruptions efficiently, and consistently going above and beyond to meet client needs.
- Won state level football tournament
Timeline
Corporate Travel Consultant
BCD TRAVEL
05.2023 - 03.2025
BBA - Marketing And Human Resource
Mangalore University
04.2001 -
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