Ashwin Balasubramanian
Summary
14 Years of astute experience in Project Management as Team Manager & Domain Expert possessing software testing skillset in Healthcare Domain. A proud ambassador of company's values by offering visionary capability to strategize, communicate and execute business deliverables to significantly contribute to the company's vision & mission as well manage and nurture employee developments.
Overview
14
14
years of professional experience
Work History
Business Analysis Consultant
Optum Global Advantage (previously Known As UnitedHealth Group Information Services)
11.2022 - Current
- Attained Business Excellence through efficacious governance of MBO's by leading a team of 41 FTEs & 100+ contractors .
- Managed & worked with the team to test & provide Quality Assurance for various member materials under System & UAT environments to ensure all objectives and compliances are met from CMS, Product, Legal & Creative teams
- Presented Dashboards and Capability decks including process metrics during Onshore Business Review Meetings through tele-presence with the onshore & offshore senior management.
- Liaised with a plethora of stakeholders – Member Material Development, Material Testing, Vendor Management and Print & Fulfillment Teams to strike a channelized workflow from material request resulting in material creation, testing to ultimately fulfilling required materials end customers for Medicare & Retirement members.
- Well-equipped in US Health Care domain especially from a Member Material Product Development front and Certified in AHM 250 .
- Actively involved in People Management that includes employee hiring, day-to-day governance on operational metrics, employee development, performance, compensation and attrition management.
- Actively involved in Span Level Financials in terms of Variable Pay Budget Management, EWF, Cost Reduction goals.
Sr. Business Analyst
Optum Global Advantage
09.2018 - 10.2022
- Steered a team of 23 FTE's & 80+ contractors functioning under software testing in an agile framework & UAT related projects by providing best in class SLA's and enhancing customer value in terms of project delivery.
- Direct interaction with clients during client & status calls on a day-to-day basis and primary level of escalation.
- Involved in hiring of new FTEs and contractors in partnership with Human Resources or Vendor consultancy and responsible for logistics, hardware and software set-ups for the team
- Implemented and supported VEPS (Value Enhanced Performance System) & Green Belt Projects leading to efficiency improvement and increasing work load capacity for the team.
- Involved in day to day operational activities such as capacity planning, utilization reviews , participate or host (in absence of Service Delivery Manager) the Key Metric Indicator calls with span level leadership to focus on action items and follow-ups, conduct floor walks.
Deputy Manager
Optum Global Advantage
03.2016 - 09.2018
- Steered a team of 23 FTE's & 50+ contractors functioning under software testing & UAT related projects by providing best in class SLA's and enhancing customer value in terms of project delivery.
- Direct interaction with clients during client & status calls on a day-to-day basis and primary level of escalation
- Responsible for contributing towards EDGE – Enhancing Development & Growth for Employees that defines a career management frame work for employee promotion or talent mobility.
- Conducted bi-annual performance management and appraisals aimed at a holistic discussion related to Performance Feedback, Individual Development Plans.
- Collaborated with Talent & Development team in initiation of ‘ Com-Ex' which aims at up-skilling of entry level and nominated employees in terms of developing communication and culture awareness and an active member in terms of providing seminars.
- Active driver towards employee engagement activities and cultural ambassador to inculcate its values of Integrity, Compassion, Relationship, Innovation & Performance.
Business Analyst
Optum Global Advantage
01.2013 - 03.2016
- Strategized testing approaches for various projects in collaboration with business stakeholders and development teams to plan, define in-scope requirements and execute them in terms of customer expectations and meet defined SLAs - Quality & TAT using project management tools such as HP ALM & CA Agile Rally
- Developed a framework related to performance metrics for the offshore & onshore QA team in terms conducting time study analysis as a direct co-relation to utilization resulting in onshore enterprise wide recognition.
- Validated business requirements for Material Content basis on compliance to Centre for Medicare & Medicaid Sciences.
- Collaborated with testing team to ensure requirement coverage, test scenario coverage and authenticate test release schedule delivery.
- Formulated material management requirements as a pre-requisite to NetSuite as an integral part of material fulfillment workflow.
Quality Analyst
Magna InfoTech
04.2012 - 01.2013
- Worked for Optum Global Advantage (then UHG IS) as client & part of pilot batch & primary point of contact for the team for all Quality related consultations.
- Responsible for quality assurance of member materials through a rigorous protocol of System Testing followed by User Acceptance Testing.
- Participate & provide updates on quality front during onsite-offshore conferences.
Programmer Analyst
Cognizant
06.2007 - 07.2009
- Supported applications on quality front for clients – United Healthcare & Certified Collateral Corporation.
- Acquired strong foundation on software testing nuances to establish thyself as a significant impact player on defect free delivery.
Education
MBA -
ICFAI Business School (IBS)
Hyderabad 04.2001 -
Bachelor of Science -
Loyola Academy
Secunderabad 04.2001 -
Board of Intermediate Education -
Sri Chaitanya Junior College
Hyderabad 04.2001 -
Board of Intermediate Education -
St. Joseph's High School
Secunderabad 04.2001 -
Skills
Project Management
Contract Management
Capacity Management
SLA Management
Customer Relationship
BCP Management
Cost Analysts/CBA
Accomplishments
- Proud recipient “ Service Hero ” award of 2015 which is a prestigious award given to the top 1% of the best performers every year owing to efforts in leading the team towards 100% Quality & TAT throughout the year resulting in exponential growth in the team from a headcount of 10 to 50+.
- Bestowed with “ Leadership Initiative & Value Endeavor ” award in recognition to the efforts in terms initiating Com-Ex program & contribution towards 50% of Innovation target for the span.
- Accomplished End-to-End process streamlining for Group Retiree project workflow encompassing various teams to interact on a common platform and bring greater efficiency of collaboration for material fulfillment.
- Awarded “ Team Spirit & Excellence ” for Q2 2019, Q3 2018 & Q3 2017 for providing best in class results during the 2018 Open Enrollment readiness and successful closure of annual testing projects.
- Certified in AHM 250 course from America's Health Insurance Plans.
Timeline
Business Analysis Consultant
Optum Global Advantage (previously Known As UnitedHealth Group Information Services)
11.2022 - Current
Sr. Business Analyst
Optum Global Advantage
09.2018 - 10.2022
Deputy Manager
Optum Global Advantage
03.2016 - 09.2018
Business Analyst
Optum Global Advantage
01.2013 - 03.2016
Quality Analyst
Magna InfoTech
04.2012 - 01.2013
Programmer Analyst
Cognizant
06.2007 - 07.2009
MBA -
ICFAI Business School (IBS)
04.2001 -
Bachelor of Science -
Loyola Academy
04.2001 -
Board of Intermediate Education -
Sri Chaitanya Junior College
04.2001 -
Board of Intermediate Education -
St. Joseph's High School
04.2001 -