Training Specialist at Amazon, experienced in teaching new employees, and developing training materials. Proven track record of meeting targets and improving team performance through training across different business areas.
Overview
8
8
years of professional experience
Work History
Training Specialist
Amazon
Hyderabad
02.2023 - Current
Led New Hire AHT Excellence Initiative across 16 batches, achieving 31% improvement in handling time
Delivered retail refresher training to 700+ associates across NA and UK markets
Managed on boarding of 130 new hires across multiple marketplaces
Developed and implemented training programs focused on performance improvement
Created data-driven tracking systems for continuous process optimization
Led performance improvement initiatives with measurable results
Digital CS Associate / Advanced Technician
Amazon
Hyderabad
04.2018 - 02.2023
Selected for pilot accessibility program, collaborating with development teams on Alexa app enhancements
Received multiple recognitions including D2AS-Tanzanite's Rewards and Customer Obsession Award
Progressed through multiple roles based on consistent performance excellence