Ashwin Karwade
Thane
Summary
Dynamic Senior Manager with extensive experience at Universal Sompo Gic Ltd, excelling in project management and stakeholder engagement. Proven track record in process improvement and requirements analysis, driving efficiency and compliance. Adept at user acceptance testing and fostering collaboration across teams to achieve project goals.
Overview
13
13
years of professional experience
Work History
Senior Manager
Universal Sompo Gic Ltd
Navi Mumbai
09.2025 - Current
- Collaborated with cross-functional teams to streamline project workflows and communication.
- Managed vendor relationships to ensure service quality and compliance with standards.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Analyzed business processes to identify areas for improvement and efficiency.
- Collaborated with stakeholders to gather requirements for new projects and initiatives.
- Developed detailed documentation for system changes and process workflows.
- Conducted gap analysis between current state processes and desired future state processes.
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Performed root cause analysis to determine underlying issues in complex problems.
- Collaborated with IT teams on the development of applications based on business requirements.
- Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Created detailed documentation outlining process flows and system specifications.
- Documented test cases for validating system functionality against user requirements.
- Identified opportunities for automation of manual processes through technology solutions.
- Developed detailed project plans outlining tasks, deadlines and resources needed for successful implementation of projects.
Product Manager
ICICI Lombard General Insurance Company Limited
04.2023 - 09.2025
- Participate in project planning and scoping activities
- Collaborate with team members to ensure successful project delivery
- Define project requirements, objectives and deliverables
- Monitor project progress, identify risks and propose mitigation strategies
- Engage with stakeholders to understand business requirement
- Analyze and prioritize requirements, identifying dependencies and potential risks
- Document business requirements ensuring clarity, completeness and feasibility of development
- Collaborate with stakeholders to validate and refine requirements, as needed.
- Evaluate existing business processes, identify inefficiencies, and propose enhancements.
- Conduct a gap analysis and recommend solutions to streamline operations and increase productivity.
- Develop and document process maps, workflows, and standard operating procedures
- Collaborate with cross-functional teams to implement process improvements, and monitor their effectiveness.
- Coordinated with sales and marketing to launch partner-integrated insurance offerings via API ecosystems and digital aggregators
Manager (Functional BA)
ICICI Lombard General Insurance Company Limited
09.2014 - 03.2023
- Discussion for new process, coordinating with other stake holders for process discussion.
- Drafting process as per business requirement and follow up for process sign off.
- Handling process related deviations queries.
- Preparing Quarterly & Half yearly SOAX audit.
- Business Analyst, to handle Benefit, Health & Travel Products.
- To document the BRS by identifying the requirements.
- Requirement gathering from the user, BRS scoping, discussion with the IT team, BRS signoff from user & IT team. Once received, UAT commencement. On completion of UAT sharing UAT signoff to IT.
- To do the User acceptance testing in the final project
- Application Handled: - Pathfinder, Muse, I-Partner Agent & Customer.
- Maintain Process/Project tracker & publishing the MIS on weekly basis.
- Handling Major Live Issue which is related to Process/Product understanding.
Senior Associate
Wipro
08.2013 - 07.2014
- Processing Health Insurance claims.
- Resolving claim issue for provider and member.
- Maintaining claim processing data and publishing on weekly and monthly basis.
Education
B Com -
YCMOU
01.2009
Skills
- Microsoft Outlook and Visio
- Project planning and management
- Stakeholder engagement and collaboration
- Requirements analysis
- User acceptance testing
- Process improvement strategies
- audit preparation
Hobbies and Interests
- Playing badminton
- Traveling
Personal Information
Date of Birth: 04/25/85
Languages
- English
- Marathi
- Hindi
Timeline
Senior Manager
Universal Sompo Gic Ltd
09.2025 - Current
Product Manager
ICICI Lombard General Insurance Company Limited
04.2023 - 09.2025
Manager (Functional BA)
ICICI Lombard General Insurance Company Limited
09.2014 - 03.2023
Senior Associate
Wipro
08.2013 - 07.2014
B Com -
YCMOU