Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Personal Information
Timeline
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Ashwin K. Ojha

New Delhi

Summary

Dynamic Customer Service Representative with proven success at Falcon Force P.v.t Limited, excelling in client relationship management and problem resolution. Achieved high retention rates as an Insurance Advisor by leveraging sales expertise and active listening skills. Proficient in Microsoft Excel, enhancing financial reporting and operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Falcon Force P.v.t Limited
08.2025 - Current

Executed T-Mobile activations for Walmart customers, ensuring seamless service accessibility.
Facilitated customer onboarding processes to provide smooth activation experiences.
Trained staff on activation protocols to enhance efficiency and accuracy.
Collaborated with team members to uphold high standards of customer support.

Insurance Advisor

Girnar Insurance Pvt. Ltd.
Surat
03.2019 - 12.2020
  • Facilitated client understanding of insurance policies to enhance decision-making.
  • Processed applications to ensure compliance with regulatory guidelines.
  • Cultivated strong client relationships, achieving high retention rates.
  • Consistently met monthly sales targets through effective marketing strategies.
  • Provided prompt assistance to customers via phone and email.

Education

Higher Secondary -

SGM Intermediate College
Gorakhpur

Matriculation -

Don Bosco Senior Secondary School
Pune

BBA -

D.Y. Patil University
Mumbai

Skills

  • Accounting and transaction management
  • Client relationship management
  • Microsoft Excel proficiency
  • Financial reporting
  • Sales and marketing expertise
  • Problem resolution
  • Active listening
  • Critical thinking
  • Product knowledge
  • Customer relations strategies
  • Call management

Hobbies and Interests

Travelling

Disclaimer

I hereby declare that the information provided in this resume is true and accurate to the best of my knowledge and belief.

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 02/29/2000
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Unmarried

Timeline

Customer Service Representative

Falcon Force P.v.t Limited
08.2025 - Current

Insurance Advisor

Girnar Insurance Pvt. Ltd.
03.2019 - 12.2020

Higher Secondary -

SGM Intermediate College

Matriculation -

Don Bosco Senior Secondary School

BBA -

D.Y. Patil University
Ashwin K. Ojha