Summary
Overview
Work History
Education
Skills
Timeline
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Ashwin Kumar

Senior Associate
Chennai

Summary

  • Joined Ford Motor Company has an Production Purchasing analyst for over 1.6 Years Experience in that role for Ford Motor Private Limited
  • Worked has a customer support for the buyers in North America
  • Helped them in Placing Purchase and Tool Orders and managing their day to day work.
  • Special Request activities are also managed for them.
  • Experienced Purchasing Center of Excellence with over 1.4 years of experience Ford Motor Private Limited. Excellent reputation for resolving problems and improving customer satisfaction.
  • Worked for chip shortage crisis for the company in getting a complete shipment plan from suppliers.
  • Worked with Cross functional teams to manage the shipment for the company
  • Prepared detail reports and analyzed Crucial suppliers who is threat to the company on not providing proper shipments.
  • Had a good relationship with the Suppliers Globally.
  • Worked as a senior associate in Tech Mahindra for IM chat support process and worked for Consumer service and NBN service and mobile issus.
  • Currently working as a specialist in mobile faults team as a Help desk in the back end support process.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Backend Associate

Tech Mahindra
02.2024 - Current
  • Working as a help desk, by getting tickets in Incident format.
  • Handling queries of customer who is facing issue with their mobile in Australia.
  • Analyzing issue and providing solid solutions to customers with various tools provided by clients (Telstra).
  • Achieving metrics given by clients monthly and meeting targets.
  • Playing a vital role in maintaining queue of Incidents and helping other team mates of any doubts and queries.

Senior Associate

Tech Mahindra
1 2023 - 01.2024
  • Worked in Consumer service department for Telstra Project.
  • Having direct interactions with customers in IM Chat.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Maintained relationships with customers to maximize sales opportunities.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Worked varied hours to meet seasonal and business needs.
  • Provided product price information to customers.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Moved to NBN Faults team for solving queries of Australian customers in order to sort their issue with NBN Wi-fi connection.
  • Rectified and helped customers by analyzing fault and solving using various tools associated with client company.
  • Also helping customers for mobile related queries like coverage issue and rectifying their query and resolving issue.

Purchasing CoE

Ford Motor Private Limited
06.2021 - 10.2022
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Collaborated with team members to achieve target results.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Developed and maintained courteous and effective working relationships.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Purchase Analyst

Ford Motor Private Limited
03.2019 - 08.2020
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked with 50+ Buyers in helping them to work efficiently.
  • Had good relationship and regular meetings with buyers

Education

B.COM (General) - Commerce & Accounts

Hindustan College of Arts & Science
Chennai
03.2015 - 04.2018

Skills

  • Procurement purchasing

  • Helpdesk management

  • Data and analysis

  • Team player

  • Adaption

Timeline

Backend Associate

Tech Mahindra
02.2024 - Current

Purchasing CoE

Ford Motor Private Limited
06.2021 - 10.2022

Purchase Analyst

Ford Motor Private Limited
03.2019 - 08.2020

B.COM (General) - Commerce & Accounts

Hindustan College of Arts & Science
03.2015 - 04.2018

Senior Associate

Tech Mahindra
1 2023 - 01.2024

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Ashwin KumarSenior Associate