Ashwin Kumar K M
Regional Operations Manager
Bangalore
Summary
Automotive Business & Operations Leader with 10+ years of experience across service management, fleet operations, and refurbishment. Currently leading multi-location OEM operations with 100+ team members and full P&L ownership. Successfully delivered 40% business growth through process optimization and strategic operational leadership.
Overview
10
10
years of professional experience
2
2
Certifications
5
5
Languages
Work History
Senior Operations Manager – South Cluster
Casorbit Technologies Pvt. Ltd.
07.2024 - Current
- Lead cost-effective cluster operations across B2B, B2C, and franchisee segments.
- Drive operational excellence through process optimization, KPI tracking, and P&L governance.
- Manage hiring, training, performance reviews, and employee engagement.
- Oversee accounts receivable, collections, and debtor aging analysis.
- Strengthen inventory planning, purchasing, and emergency response readiness.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
City Operations Manager – Refurbishment
Value Drive Technologies Pvt. Ltd.
09.2020 - 06.2024
- Managed end-to-end operations for a 180-member workforce across operations and technical teams.
- Implemented product-oriented databases to streamline daily operations.
- Owned P&L performance, ensuring optimal utilization of labor and assets.
- Designed SOPs and process improvements to enhance efficiency and safety compliance.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Fleet Manager / Quality Team Leader
Wicked Ride Adventure Services Pvt. Ltd.
07.2019 - 07.2020
- Led ISO-aligned operations for a 100-member team, reducing downtime by up to 20%.
- Drove Six Sigma initiatives achieving 25% defect reduction and improved first-pass yield.
- Ensured audit readiness with zero major non-conformities.
- Implemented CAPA frameworks and preventive maintenance programs.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
Service Manager
Zain Bajaj
09.2018 - 07.2019
- Improved customer satisfaction and increased sales by 30%.
- Trained and mentored technicians to meet SLA and quality benchmarks.
- Strengthened workshop productivity and service quality.
- Implemented strategies to increase customer service satisfaction ratings.
Operations Manager
Rescue Vehicle Services Pvt. Ltd.
05.2017 - 08.2018
- Improved operational efficiency by 50% through process optimization.
- Strengthened inventory controls, CRM follow-ups, and cross-functional coordination.
- Increased profitability by streamlining workflows.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Service Manager
Popular Motor Corporation (Bajaj)
11.2015 - 04.2017
- Managed service operations, budgets, staffing, and customer relations.
- Improved sales by 10% through customer engagement and service excellence.
- Reduced workflow inconsistencies through effective hiring and training.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
Education
Bachelor of Engineering - Mechanical Engineering
Shree Devi Institute of Technology
Mangalore, India08-2015
Skills
Profit and loss oversight
Operations management across multiple locations
Client engagement in OEM partnerships
Business growth strategies
Operational strategy development
Efficiency improvement in workflows
Budget oversight
Team leadership for large workforce
Performance evaluation and KPI monitoring
Fleet management oversight
Refurbishment management
Vendor management
Workforce planning
Quality assurance
Turnaround time optimization
Interdepartmental collaboration
Certification
Engine Expert & Advanced Training – Bajaj Training Center, Bangalore
Languages
English
Bilingual or Proficient (C2)
kannada
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Telugu
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Operations Manager – South Cluster
Casorbit Technologies Pvt. Ltd.
07.2024 - Current
City Operations Manager – Refurbishment
Value Drive Technologies Pvt. Ltd.
09.2020 - 06.2024
Fleet Manager / Quality Team Leader
Wicked Ride Adventure Services Pvt. Ltd.
07.2019 - 07.2020
Service Manager
Zain Bajaj
09.2018 - 07.2019
Operations Manager
Rescue Vehicle Services Pvt. Ltd.
05.2017 - 08.2018
Service Manager
Popular Motor Corporation (Bajaj)
11.2015 - 04.2017
Bachelor of Engineering - Mechanical Engineering
Shree Devi Institute of Technology