Ashwin Kumble

Customer Master Data Management
• Managed customer master data for Coca-Cola, ensuring accuracy and compliance
• Optimized processes using SAP SD, MDM, and S/4HANA for operational efficiency
• Collaborated with Sales, Finance, and IT to align data management with business goals
Training and Development
• Provided training to enhance proficiency in SAP SD and data management tools
• Conducted training sessions to boost end-user productivity
• Developed training programs to improve product knowledge and service
Leadership and Collaboration
• Led end-to-end customer master data processes, ensuring data integrity
• Fostered collaboration among SAP SD and customer master data specialists
• Liaised between stakeholders and technical teams to analyze requirements
Process Improvement
• Initiated continuous improvement for system performance and user experience
• Implemented best practices and SOPs for data management compliance
Analysis and Reporting
• Monitored KPIs and analyzed data for strategic decisions
Customer Service
• Resolved customer complaints promptly to enhance satisfaction
• Provided hands-on customer assistance to assess needs and preferences
• Facilitated communication between employees and management through updates

Mainframe Operations
• Executed and monitored Mainframe applications and jobs
• Provided support and conducted root cause analysis for system issues
• Diagnosed and resolved issues to ensure timely batch cycle completion
• Offered weekend on-call assistance as required
Process Improvement
• Enhanced processes to improve efficiency and reliability
• Maintained Standard Operating Procedure (SOP) documentation for Mainframe operations
Quality Assurance
• Monitored customer service operations to confirm compliance with quality standards

Data Analysis and Reporting
• Create and analyze reports using Power BI dashboards
• Migrate Excel data to Power BI for enhanced visualizations and data insights
• Summarize information effectively for decision-making purposes
• Ensure error-free processing of reports and data visualizations
• Perform Quality Control (QC) checks and ensure timely delivery of reports
Collaboration and Communication
• Coordinate with Subject Matter Experts (SMEs) to resolve issues promptly
• Communicate with clients regarding production status and report findings
Team Management and Development
• Develop team metrics and prepare project presentations

Project Management
• Key team member handling production, restatement, and ad hoc projects, ensuring timely delivery and quality
• Coordinate with internal teams for seamless project execution
• Manage client satisfaction through proactive communication and service delivery
Data Analysis and Processing
• Perform data analysis, processing, and quality control using MS Excel, Mainframe, and UNIX
• Execute monthly data production processes
• Deliver weekly and monthly web-based reports
Reporting and Metrics
• Create reports and team matrices to track performance and progress
Training and Development
• Train new hires on processes and procedures
Communication and Issue Resolution
• Communicate effectively with onshore clients to ensure satisfaction
• Proactively escalate issues to resolve them promptly