Summary
Work History
Education
Skills
Certification
Timeline
Overview
CustomerServiceRepresentative
Ashwin K V

Ashwin K V

Lead Analyst At Etech Global Solutions
Palakkad,KERALA

Summary

Rational Customer Experience Analyst with more than 2 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Work History

Lead Analyst

Etech Global Solutions
Gandhinagar, Gujarat
11.2021 - Current
  • Lead project teams on multiple accounts with a variety of complexities to achieve effective results for customer requirements.
  • Manage/Advise Project Implementations, Expansions and Professional Services with different teams, delegating work to team members to achieve deliverables resulting higher customer satisfaction.
  • Help and support project teams step up, grow and build relations with clients based on my experiences.

Senior Business Analyst

Etech Global Solutions
Gandhinagar, Gujarat
02.2021 - 11.2021
  • Supporting business solutions software and analyzing business operations
  • Expertise in full software life-cycle implementation, production support, roll-out & enhancement from business analysis, testing, cut-over & migration, go-live assistance till post-implementation support.
  • Expertise of working on Medallia product (SaaS platform for Customer Experience) leading globally to provide valuable insights of Customers under Retail domain.
  • Leading, mentoring, supporting and guiding the Junior Analysts in the team with product configuration, client/stakeholder communication, requirement gathering, detailed documentations and improving overall quality of work.

Business Analyst

Etech Global Solutions
Gandhinagar, Gujarat
12.2019 - 02.2021
  • Worked with Clients, Project Managers and Project Teams on multiple complex projects in different verticals like Retail and Hospitality to effectively design, document and manage a scalable SaaS based solution according to the clients need using best practices.
  • Managed medium to large expansions, responsible for process design, requirements gathering, timely implementation, quality, leading and supporting project teams(technical and functional) as well as Client Management.

UI Consultant

Terrific Minds
Trivandrum, Kerala
05.2017 - 11.2018
  • Communicated with product managers and UX designers to translate project requirements and business objectives into polished user interfaces.
  • Improved and expanded project platforms using JavaScript to develop rich User Interfaces.
  • Designed UIs within frontend web frameworks such as Magento, exploiting associated templates and tools to shorten development times.

Education

Bachelor of Technology - Electrical And Electronics Engineering

N S S College of Engineering
Palakkad
08.2013 - 08.2017

12th Std. - CBSC

Amrita Vidyalayam
Palakkad
05.2012 - 05.2013

10th Std. - CBSC

Amrita Vidyalayam
Palakkad
05.2010 - 05.2011

Skills

    Office Skills : Ms Excel, Ms Word, Ms PowerPoint

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Certification

Microsoft 70-480 Frontend Certification

Timeline

Lead Analyst

Etech Global Solutions
11.2021 - Current

Medallia Product Certification - Analyst I

09-2021

Senior Business Analyst

Etech Global Solutions
02.2021 - 11.2021

Medallia’s Operational Customer Experience Management Level 1 Certification

10-2020

Business Analyst

Etech Global Solutions
12.2019 - 02.2021

Magento 1 Frontend Development Certification

06-2018

Microsoft 70-480 Frontend Certification

01-2018

UI Consultant

Terrific Minds
05.2017 - 11.2018

Bachelor of Technology - Electrical And Electronics Engineering

N S S College of Engineering
08.2013 - 08.2017

12th Std. - CBSC

Amrita Vidyalayam
05.2012 - 05.2013

10th Std. - CBSC

Amrita Vidyalayam
05.2010 - 05.2011

Overview

4
4
years of professional experience
6
6
years of post-secondary education
4
4
Certificates

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Ashwin K VLead Analyst At Etech Global Solutions