Adobe Workfront
Ashwin Murali
Project Manager
Thrissur
Summary
With over 10 years of experience in project management and client servicing within the advertising, marketing, creative services and post-production industry, I bring a wealth of expertise to drive successful outcomes. Renowned for problem-solving abilities and dedication to enhancing client satisfaction, always ready to go the extra mile to achieve organizational and team objectives. Detail-oriented team player with exceptional leadership, management and communication skills. Excel in handling multiple projects simultaneously with utmost precision. Highly organized and analytical approach allows for effectively addressing routine needs while adeptly managing unique circumstances.
Overview
11
11
years of professional experience
6033
6033
years of post-secondary education
7
7
Certifications
5
5
Languages
Work History
Project Manager
Tag Worldwide
10.2024 - Current
- Successfully managed multiple projects for LEGO by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Compiling thorough RFQs, negotiating budget approvals, creating SOW, DSOF, Cost Estimates, PO and effectively handling roadblocks and escalations.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Reduced team efforts by 25% and increased data accuracy by 30% through process process improvement plans, saving hours of manual tasks and reducing error.
- Created communication channels to improve issue triage & war room situations for live projects with Delivery team, reducing TAT by 20%.
- Identified plans and resources required to meet project goals and objectives.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Monitored project performance to identify areas of improvement and make adjustments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Executed process optimization for new product lines , improving team efficiency by 20% and accelerating project execution.
- Provided detailed project status updates to stakeholders and executive management.
Lead Project Manager
Omnicom Media Group - Annalect
12.2023 - 07.2024
- Managed high-profile accounts of TBWA such as Red Hat, Hilton, Singapore Airlines, and Moet Hennessy.
- Overseeing cross-functional teams while managing people functions and responsibilities.
- Incharge in preparation of Pitch decks, RFP , WSD, SOW, Contact Reports, Project Timelines and created Training Documentations in Confluence.
- Analyzed project briefs, collaborated with marketers, stakeholders, developers, and creative teams to design optimal solutions for our clients.
- Key in charge of Client engagement and Timeline Proof-viewing.
- Spearheaded projects from inception to delivery, ensuring they are completed on time, within budget, and with high accuracy.
- Ensured seamless project transitions through meticulous documentation practices and thorough knowledge transfer sessions.
- Planning Task/Resource Management, Project Documentation and Billing.
- Improved overall client satisfaction with clear communication, and proactive issue resolution.
- Enhanced team collaboration for successful project outcomes by fostering open communication and feedback channels.
- Determined project requirements, constraints, dependencies, success criteria, budget and timeline.
- Collaborated closely with cross-functional teams to identify potential project risks and recommend risk prevention and mitigation measures.
Account Manager
WPP - Hogarth Worldwide
10.2022 - 11.2023
- Lead all the international advertising campaigns for the largest soft beverage producer, 'The Coca-Cola Company'.
- Enhanced team productivity through effective resource allocation and workload management.
- Identified opportunities for cost savings by streamlining workflows without compromising on quality or deadlines.
- Conducted regular project reviews to assess progress and make necessary adjustments to timelines or resources as needed.
- Increased client spending by average of 20% with consultative and strategic approaches.
- Demonstrated leadership skills in managing projects from concept to completion.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Gained exceptional knowledge in the localization tools like Wordbee & Fido.
- Conducted thorough risk assessments on a regular basis, enabling the team to proactively address potential issues before they escalated.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Developed campaigns, led design, and tracked results
- Ensured smooth handover between different stages of a project by developing comprehensive documentation procedures.
Senior Account Coordinator
Deluxe Entertainment & Distribution Services
06.2019 - 09.2022
- Handled post production projects of the entertainment giants such as Disney, 20th Century Fox, MGM & Amazon.
- Proactively identified potential issues with the project and formulating solutions and communicating them back to the client.
- Ensured timely project completion by coordinating resources effectively across various departments within the organization.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Resolved escalated client complaints efficiently, minimizing negative impact on overall account health while maintaining professionalism at all times.
- Managed multiple accounts simultaneously while maintaining high levels of accuracy and attention to detail.
- Provided process trainings to new team members and oversaw their work.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Ensured that all the projects are billed on time to the respective clients and coordinated to the billing team.
- Identified potential issues for rejections and raised JiRA tickets whenever required for the fixes and ensured that the error is not repeated.
- Optimized resource allocation by continually assessing workload distribution among team members based on skill sets and availability.
- Reduced project timelines through effective delegation of tasks and monitoring progress to ensure timely completion.
- Reduced client attrition by proactively identifying potential issues and providing tailored solutions.
Senior Inside Sales Manager
Simplilearn
01.2019 - 06.2019
- Handled a team of 15 members working for high end projects with the clients spread over in 160 countries.
- Set and exceeded inside sales targets by establishing ambitious targets and motivating sales representatives
- Provided timely and accurate forecasting reports to executive leadership for informed decision making regarding growth strategies.
- Reduced customer churn by proactively addressing concerns and providing exceptional service throughout the sales cycle.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team
- Maintained good relationship with stake holders
- Expanded company's market reach by identifying and securing opportunities in untapped industries or territories.
Business Development Specialist
Ruptub Solutions - Treebo
01.2017 - 11.2018
- Conducted regular meetings with the Tier-1 clients to build positive and productive relationships.
- Resolved high priority client escalations
- Expanded business through effective network development, identifying new and prospective clients.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Used SalesForce to handle current portfolio and prospective leads.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Achieved or exceeded company-defined sales targets.
Senior Client Service Associate
ANI Technologies (OLA)
09.2015 - 11.2016
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Handled Critical Escalations of the clients and provide immediate resolution.
- Boosted and exceeded target by employing consultative sales tactics and superior customer care.
- Maintained detailed records of all client interactions in the CRM system, ensuring accurate historical information was readily available when needed.
- Negotiated favorable terms with vendors to reduce operational costs without compromising service quality levels.
- Mentored junior associates in best practices for servicing clients effectively, enhancing team performance overall.
Advanced Technical Support Engineer
C Cubed Solutions
06.2014 - 07.2015
- Advanced software troubleshooting specialist for Microsoft.
- Improved client satisfaction ratings by providing timely and effective technical support.
- Patched software and installed new versions to eliminate security problems and protect data.
- Coordinated with clients to verify optimal satisfaction following support engagement and problem resolution.
- Reduced downtime by conducting proactive system monitoring and maintenance.
- Conducted root cause analysis of recurrent problems to prevent future occurrences and improve overall system stability.
- Provided remote support to clients, enabling faster problem resolution without on-site visits.
- Optimized system performance with regular software updates and bug fixes.
Education
Bachelor of Engineering Technology - Electrical And Electronics Engineering
Anna University
Chennai, India12th - CBSE
Santa Maria Academy
Thrissur, India10th - CBSE
International Indian School
Jeddah, KSASkills
Project Management
Accomplishments
- Spot Award - April 2023
- Rewards & Recognition - July 2023
- Certificate Of Appreciation - Oct 2021
- Certificate Of Appreciation and Cash Award - July 2022
Hogarth
Awarded for being the best performer in the team.
Awarded for handing multiple tent complex projects for Coca-Cola with 100% accuracy.
Deluxe
This 'Oscar' was awarded to me for constantly exceeding expectations and achieving the company goals.
This was awarded to me for playing a key role in managing content processing and delivery for the official launch of Disney+ Hotstar in the Asia Pacific region, resulting in successful execution and recognition from Disney.
Certification
Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues
Personal Information
- Total Experience: 10 Years 9 Months
- Date of Birth: 08/29/92
- Gender: Male
- Marital Status: Single / Unmarried
Software
DI
Wordbee
MS Office Suit
Zendesk
Sfrea
HRx
C
Java
Timeline
Project Manager
Tag Worldwide
10.2024 - Current
Microsoft Project Online: Administration
05-2024
Asana
04-2024
Open AI: Vision
03-2024
Microsoft Power Automate
03-2024
AI in Project management
02-2024
Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues
01-2024
Enterprise Agile: Growing Scrum
01-2024
Lead Project Manager
Omnicom Media Group - Annalect
12.2023 - 07.2024
Account Manager
WPP - Hogarth Worldwide
10.2022 - 11.2023
Senior Account Coordinator
Deluxe Entertainment & Distribution Services
06.2019 - 09.2022
Senior Inside Sales Manager
Simplilearn
01.2019 - 06.2019
Business Development Specialist
Ruptub Solutions - Treebo
01.2017 - 11.2018
Senior Client Service Associate
ANI Technologies (OLA)
09.2015 - 11.2016
Advanced Technical Support Engineer
C Cubed Solutions
06.2014 - 07.2015
Bachelor of Engineering Technology - Electrical And Electronics Engineering
Anna University
12th - CBSE
Santa Maria Academy
10th - CBSE
International Indian School
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