ASHWIN RAI
Mumbai
Summary
Results-oriented Tender & Pricing Specialist with 11 + years of experience in managing high-value contracts and developing data-driven pricing strategies that optimize profitability and secure new business. Expert in bid analysis, competitive pricing optimization, and risk assessment, with a proven ability to lead cross-functional teams and achieve measurable cost reductions and increased win rates.
Overview
16
16
years of professional experience
Work History
Team Leader
DHL Global Forwarding (India) LLP
Mumbai
08.2020 - Current
- Working with DPDHL Group in House of Pricing - Tender Management team. My role is to manage incoming RFQ's and in preparing, finalizing and delivering a timely and winning tender response.
- Coordinating & working together with all stakeholders involved in tender cycle. Along with this handling tender filing on Awards received from customers.
- Supporting senior manager in preparation of weekly/monthly performance report.
- Supporting Gatekeepers from Pre-bid to Post-bid on nominated OFR opportunities
- Translation and execution of CPT - IPT - CPT
- To coordinate with country teams and regional pricing teams to ensure all bid responses are checked & validated for accuracy, adherence to customer's requirements
- Develop and maintain strong contacts with internal customers such as Commercial Owner, Industry Sector sales(Automotive, Healthcare, Manufacturing, Retails etc), Account & product manager
- Responsible for developing bids with the sales, for pricing work strategically based on available resources
- Follow up on submitted bids with Bid Managers to understand and place on record the bid outcome and lesson learned
- To be updated with product & all relevant market information and developments
- Self Check of internal consistency with guidance/pricing instruction with GK/ROCCC
Analyst
CMA CGM SSC India Pvt Ltd
Mumbai
09.2017 - 08.2020
- Coordinated complete tender cycle for major forwarders and BCOs with CMA CGM Group.
- Collaborated with HO Tender team in France and local sales to optimize pricing strategies.
- Analyzed tender files and RFQ documents to identify requirements and governing thoughts.
- Developed bids alongside sales, ensuring strategic alignment with available resources.
- Prepared and presented daily and weekly performance reports to senior management.
- Managed integration of customer awards into tender process efficiently.
- Conducted timely follow-ups with pricers for updated rates and missing information.
- Converted customer formats into internal formats using Excel for streamlined processes.
Senior Process Expert
Maersk Global Service Centers India Pvt Ltd
Mumbai
05.2014 - 09.2017
- Working with Maersk Group in the project called SCOPE-STAD as sales support Process Expert. My core business country was Black Sea Cluster (Turkey / Romania / Bulgaria & Ukraine).
- My role is to coordinate with the frontline sales team in Turkey and prepare quotation for the End customers (Major Forwarders / BCO).
- Handled real time Booking and customer queries on emails.
- Worked closely with Sale Force Management System - SFDC and handling end to end customer journey with Maersk/Safmarine.
- Interacted with Sales, assisting them to negotiate rates Locally as well as with our Partners
- Coordination with TnM for negotiation of pricing
- Respond to and follow up on sales inquiries.
- Maintaining and developing existing and new customers, with relevant internal liaison, to optimize the quality of service and customer satisfaction.
- Communicate, liaise, and negotiate internally and externally to facilitate the development of profitable business, and sustainable relationships.
- Monitor export/import shipments, and ensure regular updates to customers as per SOP.
- Coordinating with Operations to ensure smooth clearance and delivery at both ends.
- Coordinating with the overseas office for all export/import shipments to ensure they meet the customer's requirements.
- To ensure the maintenance of all relevant documents for both export and import shipments, which is based on SOP.
- Communicating with external customers and internal teams, which is necessary for cementing customer satisfaction.
Senior Associate (Avon - US)
WNS Global Services
05.2010 - 05.2014
- Working with WNS, in Avon US Email process as Customer Service Executive. My role was to interact with customers and resolve their queries on product information, taking orders through email & phone calls, providing shipping information on orders and solving disputes from customers.
- One-point contact for customer queries through Email & telephone communication
- Ensuring first contact resolution within the minimum TAT to ensure customer satisfaction
- SME (Subject Matter Expert) in Avon CS Email Process
- Floor Walking for Specialist on production floor
- Conducting Nesting for new batches as mentor
- Helping in enhancing the skills of the associates on production floor
Education
Bachelor of Science - Statistics
Mumbai University
Mumbai04-2008
HSC - Science
Mumbai University
Mumbai03-2005
Skills
- Tender management
- Bid validation
- Data analysis
- Customer relationship management
- Stakeholder coordination
- Sales support
- Effective communication
- Problem solving
- Strategic negotiation
- Self-motivated
- Eager to learn new things
- Leadership Skills
- Goal Oriented
Personal Information
- Date of Birth: 01/30/88
- Marital Status: Married
Hobbies and Interests
- Listening Music
- Riding Bikes
Languages
- English
- Marathi
- Hindi
Applications Worked On
- Salesforce
- LARA for integration - Rates
- KANA Email, Webtool Application
Timeline
Team Leader
DHL Global Forwarding (India) LLP
08.2020 - Current
Analyst
CMA CGM SSC India Pvt Ltd
09.2017 - 08.2020
Senior Process Expert
Maersk Global Service Centers India Pvt Ltd
05.2014 - 09.2017
Senior Associate (Avon - US)
WNS Global Services
05.2010 - 05.2014
Bachelor of Science - Statistics
Mumbai University
HSC - Science
Mumbai University