Ashwin Rathi

Business Head – Settlin, PropTech Industry.

• Strategic Leadership: Spearhead end-to-end business operations with 3+ years of proven leadership, overseeing cross-functional teams in onboarding, optimization, property visits (with gigs), sales, and legal to ensure seamless execution of organizational goals.
• Sales & Growth Driver: Consistently drive revenue growth and new customer acquisition by designing and executing data-driven sales strategies, optimizing lead conversion, and improving client engagement across multiple channels.
• Operational Excellence: Implement robust process improvements and automation initiatives to reduce turnaround time, enhance productivity, and streamline workflows—directly improving customer satisfaction and retention.
• Team Building and Mentorship: Successfully scale and mentor high-performing teams, fostering a culture of accountability, collaboration, and innovation, while ensuring performance metrics are met and exceeded.
• Customer-Centric Approach: Redefined the onboarding and property visit experience, ensuring customers receive transparent, efficient, and hassle-free service, thereby strengthening brand trust and loyalty.
• Compliance & Risk Management: Collaborate closely with the Legal team to safeguard compliance, reduce contractual risks, and accelerate the closure of property transactions.
• Business Optimization: Identify performance bottlenecks across departments, and implement targeted strategies that align with long-term business objectives, resulting in sustainable growth and operational scalability.
• Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures.
• Set and monitored annual budgets for departments and entire business.

1. Sales and Business Development.

• Drive sales targets for the branch through the agency channel by recruiting, training, and motivating insurance advisors and agents.
• Develop strategies to increase policy sales, premium collections, and persistency ratios.
• Identify and tap into new market segments to expand the customer base.
• Monitor and improve agent productivity through regular reviews and performance analysis.

2. Team and Agency Management

• Recruit, train, and onboard new insurance agents/advisors for the branch.
• Provide ongoing mentoring, motivation, and support to enhance advisor engagement and retention.
• Organize regular training sessions on products, sales techniques, compliance, and customer service.
• Build a strong agency network to ensure sustainable business growth.

3. Customer Relationship Management.

• Ensure a superior customer experience through efficient query resolution and service delivery.
• Support agents in handling customer objections, and closing sales.
• Maintain strong relationships with high-value clients to encourage renewals and referrals.

4. Operations and Compliance.

• Ensure adherence to IRDAI regulations, company policies, and compliance frameworks.
• Verify and monitor documentation for policies, claims, and agent licensing.
• Implement checks to minimize mis-selling, fraud, and operational risks.
• Coordinate with the underwriting and claims team for smooth processing.

5. Performance Monitoring & Reporting

• Track branch sales, advisor productivity, and revenue against defined KPIs.
• Prepare and present periodic reports on branch performance to senior management.
• Analyze market trends, competitor activities, and customer feedback to align sales strategies.

6. Leadership and Branch Administration.

• Act as a second-in-command to the Branch Manager, ensuring smooth branch operations.
• Step in to manage branch activities in the absence of the Branch Manager.
• Drive employee engagement, and maintain a motivated, performance-driven work environment.
• Ensure branch profitability while maintaining service quality and compliance.

• Interdepartmental collaboration and coordination for seamless processing of solicited business.
• Structured internal role-playing exercises to improve agents' sales effectiveness, overcome client objections, and enhance client renewal rates.
• Sought out new clients and developed client relationships with a team of 45 financial consultants through a personal network of various segments.
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.

• Developed and implemented favorable pricing structures, balancing firm objectives against customer targets.
• Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
• Strategized and implemented successful approaches to revitalize underperforming product lines, and create profit-generating enterprises.
• Negotiated, prepared, and signed contracts with clients.
• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.

• Created, managed, and executed the business plan, and communicated the company vision and objectives to motivate teams.
• Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
• Built a library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
• Analyzed key aspects of business to evaluate factors driving results, and summarized them into presentations.
• Mapped current business and operational processes, and recommended areas for improvement.
• Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
• Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
• Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.

• Accelerated the efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling, and driving meetings.
• Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
• Helped build and review master service agreements for work eligibility.
• Established and administered the annual budget with controls to prevent overages, minimize the burn rate, and support sustainability objectives.
• Developed and maintained operational guidelines for staff.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Directed initiatives to improve work environment, company culture or overall business strategy.