ASHWIN SANJAY
Thirumullaivoyal
Summary
Customer service professional with experience in retail, banking services, and logistics. Skilled in handling financial transactions, resolving customer concerns, and promoting tailored solutions to meet client needs. Proven track record in building positive customer relationships, maintaining compliance standards, and contributing to team goals in fast-paced environments.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Retail Sales Associate
The UPS Store Inc.
2025.02 - Current
- Guided customers through domestic and international shipping, providing clear explanations of carrier and customs requirements.
- Processed transactions, including payments, invoices, and customs paperwork, with high accuracy.
- Delivered personalized customer service by identifying needs and recommending appropriate solutions.
- Collaborated with management to improve filing and recordkeeping systems, reducing retrieval time by 20%.
Customer Service Associate
Walmart Canada
2023.10 - 2024.08
- Assisted customers with inquiries, product selection, and problem resolution, ensuring a positive in-store experience.
- Processed transactions and supported front-end operations while maintaining high accuracy.
- Maintained inventory accuracy through nightly audits and replenishment, ensuring products were available for customers.
- Promoted add-on products and services, contributing to increased sales and improved customer satisfaction.
- Ensured compliance with safety and operational standards, supporting a secure and customer-friendly environment.
Team Member
Tim Hortons
2022.08 - 2023.02
- Handled high-volume cash and POS transactions with accuracy and efficiency.
- Delivered prompt and courteous service to diverse customers, strengthening brand loyalty.
- Supported inventory rotation and restocking to maintain smooth operations.
Intern – Freight Forwarding
Dahnay Logistics
2022.03 - 2022.05
- Supported clients with import/export inquiries and customs documentation.
- Liaised with carriers and customs authorities to resolve shipment issues promptly.
Systems Engineer
Infosys Ltd.
2021.06 - 2022.03
- Resolved client issues on Salesforce systems, ensuring customer satisfaction.
- Partnered with cross-functional teams to improve workflows and service delivery.
Education
Ontario Graduate Certificate - Supply Chain Management (Global Logistics)
Fleming College
04.2024
Ontario Graduate Certificate - International Business Management
Fleming College
04.2023
Bachelor of Technology - Computer Science
SRM Institute of Science & Technology
05.2021
Skills
Customer Service & Relationship Building
Cash Handling & Payment Processing
Sales & Cross-Selling Solutions
Complaint Resolution & Conflict Management
MS Office (Word, Excel, Outlook)
Compliance & Confidential Record Management
Strong Communication (English, Tamil, Malayalam)
Certification
First Aid & CPR/AED – Level C
Timeline
Retail Sales Associate
The UPS Store Inc.
2025.02 - Current
Customer Service Associate
Walmart Canada
2023.10 - 2024.08
Team Member
Tim Hortons
2022.08 - 2023.02
Intern – Freight Forwarding
Dahnay Logistics
2022.03 - 2022.05
Systems Engineer
Infosys Ltd.
2021.06 - 2022.03
Ontario Graduate Certificate - International Business Management
Fleming College
Bachelor of Technology - Computer Science
SRM Institute of Science & Technology
Ontario Graduate Certificate - Supply Chain Management (Global Logistics)
Fleming College