Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ASHWIN SANJAY

Thirumullaivoyal

Summary

Customer service professional with experience in retail, banking services, and logistics. Skilled in handling financial transactions, resolving customer concerns, and promoting tailored solutions to meet client needs. Proven track record in building positive customer relationships, maintaining compliance standards, and contributing to team goals in fast-paced environments.

Overview

4
4
years of professional experience
4
4
Certifications

Work History

Retail Sales Associate

The UPS Store Inc.
02.2025 - Current
  • Guided customers through domestic and international shipping, providing clear explanations of carrier and customs requirements.
  • Processed transactions, including payments, invoices, and customs paperwork, with high accuracy.
  • Delivered personalized customer service by identifying needs and recommending appropriate solutions.
  • Collaborated with management to improve filing and recordkeeping systems, reducing retrieval time by 20%.

Customer Service Associate

Walmart Canada
10.2023 - 08.2024
  • Assisted customers with inquiries, product selection, and problem resolution, ensuring a positive in-store experience.
  • Processed transactions and supported front-end operations while maintaining high accuracy.
  • Maintained inventory accuracy through nightly audits and replenishment, ensuring products were available for customers.
  • Promoted add-on products and services, contributing to increased sales and improved customer satisfaction.
  • Ensured compliance with safety and operational standards, supporting a secure and customer-friendly environment.

Team Member

Tim Hortons
08.2022 - 02.2023
  • Handled high-volume cash and POS transactions with accuracy and efficiency.
  • Delivered prompt and courteous service to diverse customers, strengthening brand loyalty.
  • Supported inventory rotation and restocking to maintain smooth operations.

Intern – Freight Forwarding

Dahnay Logistics
03.2022 - 05.2022
  • Supported clients with import/export inquiries and customs documentation.
  • Liaised with carriers and customs authorities to resolve shipment issues promptly.

Systems Engineer

Infosys Ltd.
06.2021 - 03.2022
  • Resolved client issues on Salesforce systems, ensuring customer satisfaction.
  • Partnered with cross-functional teams to improve workflows and service delivery.

Education

Ontario Graduate Certificate - Supply Chain Management (Global Logistics)

Fleming College
04.2024

Ontario Graduate Certificate - International Business Management

Fleming College
04.2023

Bachelor of Technology - Computer Science

SRM Institute of Science & Technology
05.2021

Skills

Customer Service & Relationship Building

Certification

First Aid & CPR/AED – Level C

Timeline

Retail Sales Associate

The UPS Store Inc.
02.2025 - Current

Customer Service Associate

Walmart Canada
10.2023 - 08.2024

Team Member

Tim Hortons
08.2022 - 02.2023

Intern – Freight Forwarding

Dahnay Logistics
03.2022 - 05.2022

Systems Engineer

Infosys Ltd.
06.2021 - 03.2022

Ontario Graduate Certificate - International Business Management

Fleming College

Bachelor of Technology - Computer Science

SRM Institute of Science & Technology

Ontario Graduate Certificate - Supply Chain Management (Global Logistics)

Fleming College
ASHWIN SANJAY