Ashwin Sasidharan
Inside Sales Team Manager
Bengaluru
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. 5 years of extensive leadership experience. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
4
4
Language
Work History
Inside Sales Team Manager
Prismbiz solutions India private limited(Gulf Bio Analytical Group LLC)
Bengaluru
2021.12 - Current
- Currently handling 3 clients(GBA,IGB and pansoft)
- Drive the sales team to sell consumables and instruments through prospection for suppliers like Agilent, Metrohm, Bruker, Thermofisher .
- Led employee relations through effective communication, coaching, training, and development.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Facilitated meetings to communicate team performance goals and results.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Implemented training programs to maximise team member development and potential.
- Coordinated team collaboration to share ideas and build best practices.
- Developed performance measurement strategies, identifying areas for improvement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Action all the inbound inquiries through the sales team from Traders and End users
- Supervises the development and implementation of improvements and/or solutions to work processes and tools in support of business and strategic plans.
- Has budget responsibility for team/work group. Makes recommendations that impact how financial resources are generated or spent.
- Determines priorities and timetables assigns resources/tasks and provides performance feedback. Is accountable for the activities and results of their work group, including leading for change. Supervises development and implementation of functional and cross-functional projects, plans, and programs in support of business and strategic plans. Proactively communicates project direction and status to appropriate personnel.
- Handles a wide variety of non-routine and difficult inquiries where the solution is not immediately apparent. Develops solutions for multi-faceted, interrelated, and complicated problems, which require strong analytical skills and significant interpretation of data. Most complex problem-solving may require conceptual thinking to assess options, and make decisions by applying extensive experience and knowledge of related and non-related precedents, practices and policies to solve significantly different problems.
- Resolves issues and conflicts related to direct reports.
- Has a major impact on the direct work group/team, as well as the next higher organizational tier. Decisions affect the operational effectiveness of multiple work groups or teams, programs in the department, and/or related activities within the direct functional areas.
- Work tasks encompass concepts within multiple disciplines/practices which may include more than one Division/Area.
Head of Inside Sales
ATLANTIS ART(C0-FOUNDER,GST :32DOUPA8321D1Z6)
Kannur
2019.04 - 2021.11
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Designed survey method to evaluate inside sales team.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Updated accounts and maintained long-term relationships with clients.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Drove sales by developing multi-million dollar contract sales.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Managed accounts to retain existing relationships and grow share of business.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Worked closely with other departments to promote products and marketing campaigns.
Pricing Analyst
Keystone Automotive Operations, Inc.
Bengaluru
2017.06 - 2018.03
- Carefully monitored market trends to ascertain best pricing for company's products.
- Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
- Assessed profitability in effort to make adjustments using both company and marketplace data to develop decisive pricing.
- Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Readied and presented cost reports to keep stakeholders informed of job progress.
Process Associate(Procurement)
Keystone Automotive Operations, Inc
2015.07 - 2017.12
- Maintain records of bid recommendations, and auction outcomes.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Devised and implemented processes and procedures to streamline operations.
- Use historical data to improve bidding strategies and refine pricing insights.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
Service Adviser
Al Mazroui And Clevy Auto Services LLC, Abu Dhabi
Abudhabi
2017.01 - 2017.05
- Answered average 100 calls, emails and faxes per day, addressing customer inquiries, solving problems, and providing product information.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed process improvements to enhance overall delivery of service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
Service Adviser
FORD(DEALERSHIP)
Kannur
2012.06 - 2014.01
- Answered average 50 calls, emails and faxes per day, addressing customer inquiries, solving problems, and providing product information.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed process improvements to enhance overall delivery of service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Suggested additional services to customers in order to meet upsell goals.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
Education
Bachelor of Science - Mechanical
ANNA UNIVERSITY CHENNAI
TRICHY 2008.03 - 2012.02
MICA
BengaluruSkills
Inside sales
Timeline
Inside Sales Team Manager
Prismbiz solutions India private limited(Gulf Bio Analytical Group LLC)
2021.12 - Current
Head of Inside Sales
ATLANTIS ART(C0-FOUNDER,GST :32DOUPA8321D1Z6)
2019.04 - 2021.11
Pricing Analyst
Keystone Automotive Operations, Inc.
2017.06 - 2018.03
Service Adviser
Al Mazroui And Clevy Auto Services LLC, Abu Dhabi
2017.01 - 2017.05
Process Associate(Procurement)
Keystone Automotive Operations, Inc
2015.07 - 2017.12
Service Adviser
FORD(DEALERSHIP)
2012.06 - 2014.01
Bachelor of Science - Mechanical
ANNA UNIVERSITY CHENNAI
2008.03 - 2012.02
MICA
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