Ashwin Sivadas
Bengaluru
Summary
Professional having 6 years of experience with strong foundation in application support, consistently achieving results and adapting to changing needs. Skilled in problem-solving, troubleshooting, and providing technical assistance. Known for effective team collaboration and reliability. Equipped with expertise in system analysis, user training, and software maintenance.
Experienced with troubleshooting and resolving application issues in complex environments. Knowledge of providing excellent user support and maintaining system integrity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Application Support Analyst
Application Support L2
12.2018 - 12.2024
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
- Created scalable shell script solutions across applications, automating routine tasks, significantly improving productivity, and reducing manual effort in production environments
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Assisted in testing and validating application changes before deployment, contributing to continuous improvement initiatives and enhancing application support processes
- Supported BMC Control-M administration, including installation, configuration, and upgrade from version 7.00 to 9.21
- Supported Migration involving microservices built on Docker, Kubernetes, and IBM API Connect architecture, focusing on maintaining and transitioning an out-of-support platform IBM Cloud Private(ICP) to the Red Hat OpenShift Container Platform(RHOCP)
Trainee Engineer
Welspun Corp LTD
06.2018 - 11.2018
- Responsible for shift duties and planned maintenance work and inventory management
- Collaborated with senior engineers on complex projects achieving 5S and six sigma standards.
Education
Bachelor of Engineering - Mechanical
Gujarat Technological University
05.2018
12th -
Kendriya Vidyalaya School
03.2014
10th -
Welspun Vidya Mandir
03.2012
Skills
- DB : Postgres, MySQL,DB2
- ITOM and ITIL framework
- Disaster recovery
- Log analysis
- Tools: Control-M,Postman,Wireshark,DNS
- Ticket Managemnet :- Jira,ADO,ServiceNow, Remedy
- Kubernetes,Docker,Ansible
- Python,COBOL,Perl,SQL,Shell
- MS Excel,MS Word, MS PowerPoint
- Putty,Mobaxterm,Rumba
- Agile, Waterfall
- Quick Learner,Team Player
- Effective Communication skills,,Problem Solving skills
Accomplishments Certifications
- Infosys Certified Product Owner
- Infosys Certified Digital Technologies Practitioner
- Infosys Certified Blockchain Professional
- Infosys Certified Global Agile Developer
Certification
· Infosys Certified Product Owner
· Infosys Certified Digital Technologies Practitioner
· Infosys Certified Blockchain Professional
· Infosys Certified Global Agile Developer
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Malayalam
Upper intermediate (B2)
Timeline
Application Support Analyst
Application Support L2
12.2018 - 12.2024
Trainee Engineer
Welspun Corp LTD
06.2018 - 11.2018
12th -
Kendriya Vidyalaya School
10th -
Welspun Vidya Mandir
· Infosys Certified Product Owner
· Infosys Certified Digital Technologies Practitioner
· Infosys Certified Blockchain Professional
· Infosys Certified Global Agile Developer
Bachelor of Engineering - Mechanical
Gujarat Technological University
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