Ashwin Thamban Navin

• Strategic Planning: Developed and executed a comprehensive business plan to position the holiday home portfolio as a leading luxury vacation destination. Conduct market analysis, identify trends, and develop strategies to capitalize on opportunities.
• Financial Management: Oversee the financial performance of the holiday home portfolio, including budgeting, forecasting, revenue management, and cost control. Ensure optimal pricing strategies and yield management to maximize revenue.
• Operations Management: Ensure seamless day-to-day operations, including property maintenance, housekeeping, guest services, and staff management. Implement efficient systems and processes to optimize performance.
• Sales and Marketing: Developed and implemented effective sales and marketing strategies to drive occupancy rates to 92% across all seasons and revenue growth. Leverage digital marketing channels and public relations to enhance brand visibility.
• Team Leadership: Build, develop, and lead a high-performing team. Provide mentorship, coaching, and career development opportunities.
• Guest Experience: Deliver exceptional guest experiences by setting and maintaining high service standards. Implement guest satisfaction programs and address complaints promptly.
• Property Acquisition and Development: Identify potential acquisition opportunities and oversee property development projects to expand the portfolio, held key role in acquiring and developing buildings in lease hold and freehold area's over 90 buildings generating over 124 million monthly in rental revenue.
• Risk Management: Identify and mitigate potential risks to the business, including legal, financial, and operational risks. Develop contingency plans for crisis management.
• Technology Integration: Stay updated on industry trends and implement relevant technology solutions to enhance operational efficiency and guest experience.
• Required Skills and Experience
• Proven track record in the luxury hospitality or property management industry.

* Overseeing operations in a designated cluster of 13 Micro Onboarding center spread across bangalore
* Achieving operational targets and KPIs
* Managing a team of on-ground staff including onboarding executives, Rider Training executives and inventory executives
* Collaborating with cross-functional teams
* Expanding the cluster's footprint
Micro Onboarding Center and franchise centers
* Establishing and managing micro onboarding centers to over 30 franchise
* Developing and implementing onboarding programs
* Ensuring smooth transition of new employees/centers
* Tracking and analyzing onboarding metrics
Hyperlocal Shadowfax Technology
* Achieved [50%] increase in cluster revenue through effective team management and operational optimization.
* Successfully launched [15] new micro onboarding centers within the cluster.
* Micro Onboarding Center:
* Developed and implemented a standardized onboarding process resulting in [50%] reduction in new hire ramp-up time.
* Managed a team of [75] onboarding specialists to ensure seamless new hire integration.
* Optimized Shadowfax platform utilization, leading to [50%] improvement in delivery efficiency.

* Collaborated with technology team to resolve platform issues, minimizing operational disruptions.

* Achieved [125%] increase in cluster revenue through Rider gadget sales.

• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated with legal counsel to resolve tenant disputes.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Communicated effectively with owners, residents, and on-site associates.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Generated professional networks by engaging in professional, industry and government organizations.