Ashwin Yadav
INDORE,Madhya Pradesh
Summary
Experienced professional with over 12 years of diverse experience in BPO, finance, collection, financial loans, and financial marketing & sales. Proven Portfolio Manager with a track record of 12+ years in developing proactive fund proposals. Skilled in managing exposure, ensuring client satisfaction, and seizing emerging opportunities.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Portfolio Manager
KIFS Housing Finance Limited
Indore
12.2024 - Current
- Developing Implementing and Maintaining a Business Plan for Both branches
- To handle, 4 SM and 18 RO/RM Team.
- To handle sales of Housing Loan & Loan against Property.
- Focusing On achieving Customer acquisition retention and cross sales.
- Managing the daily activities of the Branch.
- Enforcing the Companies Policies, Principles and Procedures.
- Inspiring and Motivating Staff.
- Interpreting, Analyzing and Producing Sales & Financial Data.
- To handle Audit of Branch and Credit and Operations Team.
- Presented detailed reports on portfolio performance, highlighting key drivers of growth and areas of improvement.
Senior Branch Manager
Wonder Home Finance Limited
INDORE
08.2023 - 11.2024
- Developing Implementing and Maintaining a Business Plan for Branch.
- To handle, 2 BSM and 15 RO/RM Team.
- To handle sales of Housing Loan & Loan against Property.
- Focusing On achieving Customer acquisition retention and cross sales.
- Managing the daily activities of the Branch.
- Enforcing the Companies Policies, Principles and Procedures.
- Inspiring and Motivating Staff.
- Interpreting, Analyzing and Producing Sales & Financial Data.
- To handle Audit of Branch and Credit and Operations Team.
- Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
- Collaborated with senior management to develop branch-specific goals aligned with company objectives.
- Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
Branch Manager
India Shelter Finance Corporation
INDORE
02.2022 - 07.2023
- Developing Implementing and maintaining a Business plan for such branch.
- To handle, 5 RM and 2 RO Team.
- To handle sales of Housing Loan & Loan against Property.
- Focusing on achieving Customer acquisition retention and cross sales.
- Managing the daily activities of the Branch.
- Enforcing the Companies Policies, Principles and Procedures.
- Inspiring and Motivating Staff.
- Interpreting, Analyzing and Producing Sales & Financial Data.
- To handle Audit of Branch and Credit and Operations Team.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Sales Manager
Shubham Housing Development Finance Company Limited
INDORE
11.2019 - 01.2022
- Responsible for customer satisfaction, Maintained customer accounts internally and externally.
- Oversee entire loan process including application, origination, underwriting and closing.
- Interview prospective loan applicants to determine upfront eligibility and screen for approval.
- Ensure loan applicant provides required information and supporting documentation.
- Review loan applications and documents for accuracy and completeness.
- Negotiate terms of residential and commercial mortgage loans.
- Manage applicant's expectations related to processing times, interest rates and closing dates.
- Responsible for account acquisition, account retention and account penetration of a portfolio of customers and prospects.
- Developed and built consultative relationships with-existing and future accounts.
- Established business plans, developed customer strategies, expectations and goals through a planning process that included call reports, and target-account management.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
BSM
Aadhar Housing Finance Limited
PITHAMPUR
05.2017 - 10.2019
- To handle 05 DST team for sales of Housing loan.
- To handle DSA channel & corporate channel.
- Oversee entire loan process including application, origination, underwriting and closing.
- Interview prospective loan applicants to determine tip front eligibility and screen for approval.
- Doing business activity as cold call loan mela for garneting new-lead.
- Ensure loan applicant provides required information and supporting documentation.
- Review loan applications and documents for accuracy and completeness.
- Prepares as well as submits credit applications to senior management team.
- Identifies and implements various opportunities to improve mortgage processes.
- Supports the implementation and development of Mortgages business and change plans.
- Organized and detail-oriented with a strong work ethic.
Senior Relationship Manager
HDB Financial Services Fin. Ltd.
Indore
11.2015 - 04.2017
- Responsible for customer satisfaction, Maintained customer accounts internally and externally.
- Oversee entire loan process including application origination, underwriting and closing.
- Interview prospective loan applicants to deter mine upfront eligibility and screen for approval.
- Ensure loan applicant provides required information and supporting documentation.
- Requested customer feedback to drive client satisfaction and retention while quickly .
- Planned and attended meetings with clients to cultivate and grow bussiness.
Customer Service Representative
Teleperformance
INDORE
11.2012 - 10.2015
- Handled a high volume of customer inquiries via phone, email, and chat, resolving issues and providing solutions.
- Utilized CRM software (Salesforce) to track customer interactions and manage customer data.
- Collaborated with other departments to resolve complex issues and ensure customer satisfaction.
- Received positive customer feedback for providing excellent service and going above and beyond.
Customer Service Representative
Teleperformance
Indore
05.2009 - 02.2012
- Handled a high volume of customer inquiries via phone, email, and chat, resolving issues and providing solutions.
- Utilized CRM software (Sales force) to track customer interactions and manage customer data.
- Collaborated with other departments to resolve complex issues and ensure customer satisfaction.
- Received positive customer feedback for providing excellent service and going above and beyond.
Education
Bachelor of Commerce - Financial Accounting
DAVV
Indore, Madhya Pradesh 06.2006 - 04.2009
Skills
- Windows
- Team leadership
- Customer acquisition
- Financial analysis
- Sales management
- Business planning
- Access
- PowerPoint
- Microsoft Office
- interpersonal skills
- communication skills
- recoveries
- legal knowledge
- RBI Guidelines for Loans
- problem-solving abilities
- analytic abilities
- communication patterns
- analyzing work flow
- appraising
- interviewing
- training
- team leadership
- management experience
- supervisory experience
- Corporate channel
- DSA channel
- personal loan
- mortgage loan
- home loan
- Internet
- Adobe Acrobat Reader
- Outlook
- MS Excel
- MS Word
- Windows
Portfolio management
Personal Information
- Father's Name: Mr. Shobha ram Yadav
- Mother's Name: Mrs. Rajni Yadav
- Date of Birth: 02/23/88
- Marital Status: Married
Hobbies
playing cricket & listening music
Timeline
Portfolio Manager
KIFS Housing Finance Limited
12.2024 - Current
Senior Branch Manager
Wonder Home Finance Limited
08.2023 - 11.2024
Branch Manager
India Shelter Finance Corporation
02.2022 - 07.2023
Sales Manager
Shubham Housing Development Finance Company Limited
11.2019 - 01.2022
BSM
Aadhar Housing Finance Limited
05.2017 - 10.2019
Senior Relationship Manager
HDB Financial Services Fin. Ltd.
11.2015 - 04.2017
Customer Service Representative
Teleperformance
11.2012 - 10.2015
Customer Service Representative
Teleperformance
05.2009 - 02.2012
Bachelor of Commerce - Financial Accounting
DAVV
06.2006 - 04.2009
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