Ashwini
Bangalore
Summary
Dedicated and organized corporate professional with 4+ years of experience in customer service and operations at Amazon. Strong background in stakeholder communication, quality control, competitor analysis and employee training. Known for taking initiative and driving process improvements. Eager to contribute to a dynamic corporate environment with a strong focus on service delivery, internal operations, and team coordination.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Catalogue Associate – Retail Operations
Amazon
Bangalore
06.2021 - Current
- Performed competitor research and trend analysis to support business decisions in the respiratory product line.
- Standardized and implemented quality control procedures for incoming inventory, improving product handling accuracy.
- Trained and onboarded new team members on operational procedures and internal tools.
- Supported cross-functional collaboration with internal teams to ensure efficient daily workflow
Customer Service Representative
Amazon
Bangalore
09.2020 - 03.2021
- Managed high-volume customer interactions (60+ calls per shift), resolving issues promptly and professionally.
- Assessed customer needs and delivered effective service solutions aligned with company policies.
- Escalated complex inquiries to the appropriate departments while maintaining customer satisfaction.
Education
Master of Science - Chemistry
St. Agnes College
Mangalore01.2019
Skills
- Corporate Communication
- Quality & Process Control
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Onboarding & Training
- Organizational Skills
- Initiative & Problem Solving
- Multilingual Support (English, Hindi, Kannada, German)
Accomplishments
Convenor of AGNESYA 2K19 –
Successfully led and managed the annual college festival at St Agnes College.
Certification
- Project: Synthesis of Schiff Base and Metal Complexes
- Currently acquiring German Language Proficiency (A1-A2 level)
Disclaimer
I hereby declare that above furnished information is up to date and accurate.
Timeline
Catalogue Associate – Retail Operations
Amazon
06.2021 - Current
Customer Service Representative
Amazon
09.2020 - 03.2021
Master of Science - Chemistry
St. Agnes College
Similar Profiles
Jessica MaciasJessica Macias
Area Manager at AmazonArea Manager at Amazon
Deepak P LDeepak P L
Quality Assurance Compliance Specialist at AmazonQuality Assurance Compliance Specialist at Amazon
Kymarha DorsainvilKymarha Dorsainvil
Warehouse Worker at AmazonWarehouse Worker at Amazon
Abdulhalim LarryAbdulhalim Larry
Delivery Driver at AmazonDelivery Driver at Amazon
Muskan JainMuskan Jain
Associate – Bid Management at Subex Ltd.Associate – Bid Management at Subex Ltd.