Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashwini Arumugam

System Engineer
Chennai

Summary

To work in an environment that gives me an opportunity to grow as an individual and learn at the same time, where I can display interactive abilities to the maximum and explore myself as a determined professional. STRENGTHS Exceptional listener and communicator who effectively conveys information Resourceful team player who excels at building trusting relationships with customers and colleagues. Confident and self-motivated. Adaptable in any situation. Possess an analytical mind with the ability to think clearly and logically, jovial in handling risk situations to get clear easy solution. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Incident Manager

TCS ltd
  • And Responsibilities:
  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
  • Re mediate deviation of process in any technical team
  • Responsible for communicating the Incident handling process to the technical teams
  • Point of contact for all incident related clarifications
  • Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure
  • Represent the first stage of escalation for Incidents
  • Ensure the closure of all resolved and end-user confirmed Incident records are worked as per process
  • Provide guidance to the technical team incident coordinators
  • Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
  • Gathered data from incidents that had been remedied for careful review and analysis to prevent future events
  • Assessed incident priority based upon impact to business and escalated issues as necessary

Network Support

TCS ltd
  • At Internal Infrastructure Services, and Responsibilities:
  • Network activities - Managing network infrastructure across TCS Chennai
  • Responsible for end-to-end support of more than 500 network devices in 12 branches
  • The team is considered to be subject matter experts in network infrastructure
  • Knows Switch configuration - VLAN Creation and VLAN Change , Hardening Devices
  • My daily activity includes interacting with the end users to analyze the application-level connectivity, APIPA Ip issues and providing the solutions
  • Diagnosed network problems involving combination of hardware, software, power and communications issues
  • Diagnosed and executed resolution for network and server issues

IT Analyst, PROJECTS, •Desktop Support

TCS ltd
11.2018 - Current
  • Installing, configuring and troubleshooting various software of Microsoft and IBM products
  • Handled Ticket and Incident Management – provided resolution within SLA
  • Experience in installing SCCM client in workstations and know basic troubleshooting
  • Worked on Laptop issues – handled both hardware and software issues, made call log with vendors for warranty machines (Lenovo, HP, Dell, Apple, MSi)
  • Installing, configuring and troubleshooting McAfee Disk Encryption software, retrieved data from crashed hard disk using Mcafee - WinTech
  • Installing, configuring and troubleshooting Comm vault backup software, retrieved data using Comm vault console
  • Worked in Change Management – Software Implementation, Providing access to Windows files shares, Data transfer through Network, CD/DVD, USB devices
  • Antivirus installation, configuration and troubleshooting AV related issues
  • Active Directory support (user creation, providing access)

Education

Bachelor of Science - Computer Science

Madras University, Women’s Christian College
Chennai, TN
03.2015 - 03.2018

Skills

SKILL SETSundefined

Timeline

IT Analyst, PROJECTS, •Desktop Support

TCS ltd
11.2018 - Current

Bachelor of Science - Computer Science

Madras University, Women’s Christian College
03.2015 - 03.2018

Incident Manager

TCS ltd

Network Support

TCS ltd
Ashwini ArumugamSystem Engineer