Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashwini Chaudhari

Kalyan Maharashtra

Summary

Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.

Overview

10
10
years of professional experience

Work History

Customer Service Executive

Teleperformance
Thane Maharashtra
12.2023 - Current
  • Customers can chat with a customer service agent on multiple devices, which can make their online experience more personal.
  • Answered customer inquiries regarding product features, pricing plans and orders.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Documented all customer interactions and inquiries in the ticketing system accurately and completely.
  • Maintained up-to-date knowledge of company's products, services, and policies.
  • Live chat can create empathetic, one-on-one conversations that can help customers feel connected to the brand.

Senior Reservation Associate

Vinca Holidays
Kalyan Maharashtra
02.2021 - 04.2024
  • Provided customer service to guests, responding to inquiries and resolving complaints in a timely manner.
  • Processed daily reservations and cancellations while ensuring accuracy of data entry.
  • Utilized computer systems to book and modify reservations, calculate rates, and enter special requests.
  • Ensured that all guest information was accurately entered into the system and maintained confidentiality at all times.
  • Answered incoming calls from customers regarding their reservations or inquiries about the hotel services offered.

Virtual Relationship Manager

Armssoftech
Thane Maharashtra
05.2023 - 12.2023
  • Assisted with product launches by providing guidance on marketing efforts, pricing models, and product features.
  • Researched industry trends relevant to the company's target market.
  • Provided technical support to customers via phone, email, or chat applications.
  • Maintained records of all customer interactions in an organized database.
  • Participated in brainstorming sessions for developing innovative solutions for enhancing customer engagement activities.

Virtual Relationship Manager

First Source
Airoli Maharashtra
02.2015 - 01.2017
  • Made targeted product and service recommendations based on customer needs.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Addressed customer questions and concerns regarding products and services.
  • Implemented CRM systems for tracking client interactions and improving service delivery.
  • Developed and executed strategies for customer retention and acquisition.

Education

Bachelor of Commerce - Accounting

Sonavane Collage
Kalyan Maharashtra
03-2013

Skills

  • Customer Relationship Management
  • Appointment Coordination
  • CRM Software
  • Relationship Building

Languages

Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1

Timeline

Customer Service Executive

Teleperformance
12.2023 - Current

Virtual Relationship Manager

Armssoftech
05.2023 - 12.2023

Senior Reservation Associate

Vinca Holidays
02.2021 - 04.2024

Virtual Relationship Manager

First Source
02.2015 - 01.2017

Bachelor of Commerce - Accounting

Sonavane Collage

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Ashwini Chaudhari