Ashwini Chawda
Guest Services Manager
1004, C Wing, S K Imperial Height, Penkarpada, Near Dahisar Checknaka, Mira Road, Thane
Summary
Committed job seeker with a proven track record of meeting company requirements through efficient and well-organized methods. Thrives under pressure and excels at adapting to changing situations and overcoming obstacles to enhance the organizational brand. Highly driven and eager to take on new tasks, with exceptional interpersonal skills, a strong work ethic, and adaptability. Demonstrates the ability to quickly master new skills and operate efficiently without supervision. Motivated and well-organized individual with a strong desire to utilize organizational and time management abilities in various settings.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Guest Service Manager
Viking Cruises
03.2023 - 12.2024
- Reporting to Associate General Manager
- Provided outstanding service to customers through active engagement, efficient listening and strong interpersonal skills.
- Conducted surveys to understand and measure client contentment.
- Supervised support operations to uphold excellence in service.
- Organized and implemented weekly rosters for guest service team.
- Worked effectively across a varied group of colleagues to tackle goals and address product challenges.
- Streamlined interdepartmental processes to maintain operational efficiency.
- Delivered constructive feedback on individual performance in regular check-ins.
- Oversaw special functions pertaining to guest services.
- Met established standards for guest service regulations and procedures.
- Increased team engagement by developing promotional activities.
- Ensured customer service processes met established quality benchmarks.
- Organized team building activities to promote collaboration among departments.
Senior Receptionist
Viking Cruises
10.2022 - 03.2023
- Coordinated with multiple teams to reach targets.
- Assessed consumer demands promptly and proficiently.
- Achieved high service standards by addressing concerns with proficiency and amiability.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Organized and implemented weekly rosters for guest service team.
Explorers Staff (Receptionist + Shore Excursion)
Viking Cruise
08.2019 - 10.2022
- Handled inquiries and grievances, boosting overall contentment.
- Facilitated one-on-one sessions to give job performance feedback.
- Assessed customer needs swiftly and effectively.
Guest Service (Receptionist)
P&O Cruises Australia
10.2015 - 08.2019
- Demonstrated excellent telephone etiquette, managing challenging calls.
- Enhanced customer satisfaction by addressing issues with expertise and friendly service.
- Offered top-notch service and maintained attentiveness to customer needs over the phone and in person.
HR Recruitment
First Source Solution Ltd.
02.2014 - 09.2014
- Scheduled or conducted new employee orientations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
HR & Administration Executive
Advanced Offshore Contractors Pvt. Ltd.
09.2012 - 01.2014
- Ticketing CV selection, looking after crew movement (mobilization and demobilization), taking care of divers' salaries, looking after office expenses, taking care of stationery, taking care of filing, and maintaining the Excel sheet.
- Facilitated communication and meeting preparations for the executive group.
- Reviewed invoices for accuracy before submitting them for payment processing.
Customer Service Agent
Indigo Airline
05.2011 - 09.2012
- Managed immigration and customs clearance processes seamlessly.
- Delivered outstanding customer service during in-person and phone interactions.
- Participated in training sessions consistently to remain updated on latest products and services.
Passenger Service Agent
Celebinas Airport Service - Dedicated with Lufthansa Airlines
12.2010 - 03.2011
- Reservation Check – in Counters Kiosk Check - in Boarding Gate Arrivals Pre – Flight & Post – Flight Documentation Filing.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Raheja College of Arts & Commerce
Skills
Training & Development, Dependable and Responsible, Organization, Team Management, Flexible and Adaptable, Friendly, Positive Attitude, Computer Skills, Teamwork and Collaboration
References
References available upon request.
Languages
4,B2,4,B2,5,C1
Personal Information
- Passport Number: Z5360636
- Passport Date Of Expiry: 12/20/28
- Passport Place Of Issue: Mumbai
- US Visa C1D Expiry: 31/03/2027
Timeline
Guest Service Manager
Viking Cruises
03.2023 - 12.2024
Senior Receptionist
Viking Cruises
10.2022 - 03.2023
Explorers Staff (Receptionist + Shore Excursion)
Viking Cruise
08.2019 - 10.2022
Guest Service (Receptionist)
P&O Cruises Australia
10.2015 - 08.2019
HR Recruitment
First Source Solution Ltd.
02.2014 - 09.2014
HR & Administration Executive
Advanced Offshore Contractors Pvt. Ltd.
09.2012 - 01.2014
Customer Service Agent
Indigo Airline
05.2011 - 09.2012
Passenger Service Agent
Celebinas Airport Service - Dedicated with Lufthansa Airlines
12.2010 - 03.2011
High School Diploma -
Raheja College of Arts & Commerce
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