Ashwini Devunuru
CASE Specialist(Customer Support Operations)
Hyderabad,TS
Summary
Knowledgeable Case Specialist(Subject Matter Expert) with strong background in customer service support. Proven ability to handle complex cases and deliver timely resolutions. Demonstrated expertise in client communication and problem-solving.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Case Specialist
Amazon.com Services
05.2017 - Current
- Based on the role of Case Specialist at Amazon.com Services and the provided guidelines, here are eight resume experience statements:
- Facilitated case resolution by analyzing customer inquiries, resulting in improved satisfaction and reduced response times.
- Streamlined case management processes through the implementation of new tracking tools, enhancing operational efficiency.
- Collaborated with cross-functional teams to identify and resolve systemic issues, leading to significant process improvements.
- Trained and mentored junior staff in case handling procedures, fostering a knowledgeable and efficient team environment.
- Monitored case metrics to ensure compliance with service standards, contributing to a consistent improvement in case outcomes.
- Developed and maintained comprehensive documentation for case handling processes, ensuring clarity and consistency across the team.
Digital Content Associate
24/7 Customer
06.2014 - 05.2017
- Provided exceptional technical support by resolving customer issues quickly, enhancing user satisfaction and loyalty.
- Led initiatives to streamline support processes, resulting in improved response times and enhanced service delivery.
- Mentored junior support staff, fostering skill development and ensuring consistent service quality across the team.
Education
Bachelor's of Account - Commerce
Sai Sudhir Degree & PG College
Hyderabad, India 04.2001 -
Skills
Case analysis
Customer inquiries
Process improvement
Cross-functional collaboration
Team mentoring
Issue resolution
Compliance monitoring
Documentation management
Timeline
Case Specialist
Amazon.com Services
05.2017 - Current
Digital Content Associate
24/7 Customer
06.2014 - 05.2017
Bachelor's of Account - Commerce
Sai Sudhir Degree & PG College
04.2001 -