Ashwini Dey

• Directed IT project development and delivery, ensuring projects were completed on time and within budget, while aligning with organizational goals.
• Coordinated cross-functional teams, business users, and external vendors, driving collaboration, and improving overall project efficiency.
• Ensured regulatory compliance and mitigated project risks, reducing the likelihood of compliance-related issues.
• Delivered training to end users on new systems and functionalities, while providing technical support to ensure smooth adoption.
• Integrated automation tools with CRM platforms, lead management systems, and document management systems, enhancing operational efficiency and system performance.
• Designed and implemented automated workflows, reducing manual effort, minimizing errors, and accelerating processing times.
• Applied project management tools such as Jira and Microsoft Project to organize, prioritize, and track tasks, ensuring the timely completion of deliverables.
• Proposed and executed process improvements, enhancing team performance, and driving greater productivity.
• Resolved escalated project issues and inquiries, ensuring high stakeholder satisfaction, and seamless project continuity.
• Participated in meetings with clients, contractors, vendors and other stakeholders regarding current projects.
• Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.

• Performed advanced ad hoc and continuous custom analyses using medical and business data to support strategic decision-making.
• Managed project communications with internal teams and external stakeholders, ensuring alignment with project goals and deliverables.
• Prepared professional PowerPoint presentation decks and generated daily reports using Excel, including pivot tables and advanced functions.
• Facilitated project meetings by preparing agendas, documenting minutes, tracking action items, and ensuring follow-up.
• Provided recommendations for resolving contractual and service delivery concerns, supporting smooth project execution.

Key Achievements:

• Enhanced reporting accuracy through well-structured presentation decks and data-driven Excel reporting.
• Improved decision-making for business stakeholders by delivering actionable insights from complex data analyses.
• Strengthened stakeholder collaboration and communication by ensuring that project goals, updates, and risks were clearly communicated.
• Increased operational effectiveness by ensuring action items were consistently tracked, followed up on, and resolved.
• Supported successful service delivery by proactively identifying and addressing contractual concerns.

Responsibilities:

• Performed advanced ad hoc and custom analyses using medical and business data to provide actionable insights to stakeholders, and support informed decision-making.
• Managed project communications with internal and external stakeholders, ensuring alignment on goals, deliverables, and timelines.
• Developed professional PowerPoint presentation decks and daily Excel reports (including pivot tables and advanced formulas) to enhance reporting accuracy and transparency.
• Facilitated project sessions by preparing agendas, documenting minutes, and tracking action items to ensure accountability and progress.
• Provided recommendations for resolving contractual and service delivery concerns, contributing to improved operational continuity.
• Coordinated with IT management to address escalated issues and acted as the primary point of contact for contractual or service delivery challenges.

Key Achievements:

• Strengthened business decision-making through accurate data analysis and reporting.
• Enhanced stakeholder collaboration and communication across cross-functional teams.
• Streamlined project tracking processes, ensuring consistent follow-up on action items.
• Improved service delivery outcomes by proactively addressing contractual and operational issues.
• Supported leadership in strategic planning with data-driven insights and professional presentations.