ASHWINI G
Chennai
Summary
To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self development and help me achieve personal as well as organizational goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
3
3
years of professional experience
Work History
Assistant Manager
HDFC BANK LTD
CHENNAI
02.2021 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated regularly with customers to gain insights into their needs.
HR ADMIN Department
RADAAN MEDIA WORKS INDIA LTD
Chennai
- Organized and maintained documents, files and records.
- Prepared reports, presentations, and correspondence.
- Updated databases with relevant information regarding changes in staffing or operations.
Client Services Executive
Medusind Solution Pvt Ltd
Chennai
- Provided guidance to junior team members on best practices when dealing with customers.
- Provided technical support to clients, troubleshooting any issues they encountered.
- Managed client complaints with high level of professionalism and competence.
- Promoted available products and services to customers during service, account management and order calls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Mentored junior team members and managed employee relationships.
Customer Service Executive
Fedex Express transportation and supply chain india pvt ltd
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained benefits and advantages of different product and service offerings to customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Ensured that all customer queries were handled quickly and professionally.
- Resolved customer complaints or answered customers' questions.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Analyzed data from surveys to determine trends in customer needs and preferences.
Skills
- Good communication and leadership skills
- Sincere and hardworking
- Ability to reach goals
- Sales Monitoring
- Customer Rapport
- Customer Relations
- Promotional Planning
- Customer Relationship Management (CRM)
- Team Motivation
- Money Handling
Accomplishments
Selected as a Vice President in Meenakshi College for women.
Language Known
English , Tamil, Telugu,hindi
Education Profile
- B.Com (CS), Meenakshi College For Women, Madras University, 2016-80%
- Class 12th, Holy Cross Mat. Hr. Sec. School, State Board, 2012 - 85%
- Class 10th, Holy Cross Mat. Hr. Sec. School, State Board, 2010-69%
Personal Information
- Date of Birth: 07/23/95
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
Playing Kabaddi , Pursuing Internet
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Languages
Telugu
First Language
English
Advanced (C1)
C1
Tamil
Elementary (A2)
A2
Hindi
Beginner
A1
Timeline
Assistant Manager
HDFC BANK LTD
02.2021 - Current
HR ADMIN Department
RADAAN MEDIA WORKS INDIA LTD
Client Services Executive
Medusind Solution Pvt Ltd
Customer Service Executive
Fedex Express transportation and supply chain india pvt ltd
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