Ashwini Haridas Sangale
Pune
Summary
Results-driven IT professional with over 10 years of experience in production support and automation for banking projects. Specialises in identity and access management within the telecommunications sector, leveraging various tools and technologies. Supports project managers in developing schedules and coordinating resources to ensure timely project delivery.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager - Southern California Edison Account
Infosys India PVT. LTD
Pune
10.2025 - 05.2026
- Project Manager overseeing maintenance support operations for SAP integrations using SAP Process Orchestration (PO) and SAP Cloud Platform Integration (CPI), ensuring system stability, incident resolution, and SLA compliance.
- Managed maintenance support team delivering end-to-end support for SAP PO and SAP CPI integrations, coordinating incidents, enhancements, and stakeholder communication to ensure seamless operations.
- Led maintenance and support activities for SAP PO and SAP CPI landscapes, driving issue resolution, change management, and continuous improvement of integration processes.
- Planned, executed, and governed SAP PO and SAP CPI maintenance support, including resource management, risk mitigation, and service quality assurance.
- Managed a diverse team of over 20 resources to ensure project delivery and operational efficiency.
- Implemented Helix and BMC Remedy tools to streamline ticketing processes and enhance support operations, resulting in more efficient issue resolution.
- Facilitated collaboration between onshore and offshore teams, improving project efficiency and ensuring timely delivery of integration solutions.
- Engaged with service level agreements to ensure compliance and maintain operational standards.
- Initiated and managed resource onboarding and offboarding processes, handled budgeting using Infosys financial tools, and ensured accurate milestone, effort, and risk tracking.
- Handled client-facing responsibilities to foster strong relationships and maintain effective communication.
- Infosys has set up Integration Centre of Excellence (ICOE) for the customer and has been supporting operations and executing projects and transformation programmes.
Project Manager - SIEMENS Project
Infosys India PVT. LTD
Pune
06.2024 - 10.2025
- Lead the Project Management for the SIEMENS project, overseeing key aspects of project execution and ensuring alignment with client goals and organisational standards.
- Monitor and report on project performance, including resource utilization, delivery milestones, and financial health, providing regular updates to senior management and stakeholders.
- Drive resource allocation and utilisation, collaborating with cross-functional teams to ensure optimal resource distribution across project tasks.
- Support project planning, scope definition, and risk management, contributing to the successful execution and delivery of client requirements.
- Developed and implemented reporting mechanisms to track project KPIs, enhancing communication of progress and risks to stakeholders.
- Managed end-to-end billing processes, ensuring accuracy and timeliness in financial documentation and approvals, contributing to financial transparency.
- Acquired working knowledge in tracking program financials having assisted the program lead - forecasting, tracking of BPIDs, tracking of actuals vs forecasts, variance commentary etc.
- Supported program Lead in Forecasting and Budgeting of Program Financials.
- Supported program lead in the preparation of dashboards for various management forums.
- Ensured clarity in tracking project milestones and addressing risks and issues.
- Using ALCON, TMS, OMS, PBS, DPS tools as well.
Project Coordinator in DR Automation
Perpetuity Technology Pvt Ltd
Pune
09.2022 - 03.2024
- As Project Coordinator in DR Automation (Delivery Team) Using continuity patrol tools to perform Drills on Prod/DR/COLO
- NDR sites from 5th Sept'22 to Mar'24 (ICICI Bank Project).
- Within the scope of project management, as a project coordinator organises and manages the various parts of a project to ensure its success.
- Coordinate the allocation of project resources to ensure the project team has what's needed at the right time.
- Be the liaison between the project team and project clients throughout the project life cycle.
- Assist the project manager in the development of project management documents such as project budgets, project schedules, scope statements and project plans.
- Generated reports and updates for project manager and management team to facilitate informed decision-making.
- Foster cross-team collaboration to help project team members complete project tasks and produce deliverables.
- Monitor replication of Production to DR using Continuity patrol tool.
- Conducted daily client calls and meetings to address project updates and concerns.
- Resolved issues and disputes involving all employees and reported to HR manager.
- Assigned tasks to team members and helped them understand what's expected from them in terms of project milestones and deliverables.
- Prepared and led meetings between departments.
- Maintained daily tracker for project resources, gathering updates to enhance project performance.
- Delegating tasks to appropriate team members.
- Monitoring of system alerts and taking appropriate action against them.
- Assisted project managers in monitoring project progress and team performance, providing regular updates to stakeholders.
- Coordinated resource allocation across three locations to enhance team management and project execution.
- Initiate and coordinate final project walkthroughs to issue timely retention billing and final project deliverables.
- Created and tracked purchase order submissions and completed project close-out manuals.
- Responsible for end-to-end monitoring of the internal Compliance Approval Tracking System (CATS) and database.
- Maintain CATS documentation for internal and external testing reviews, audits and exams as evidence of compliance review.
- Identified and worked to remove barriers to successful completion of the overall project, with particular emphasis on resolving issues with subcontractors.
- Supervise the project procurement process.
- Resolve escalated issues over Jira Tickets.
- Schedule stakeholder meetings, document and generate reports.
- Execute project management administrative and bookkeeping tasks such as managing invoices, purchase orders and inventory reports, among other financial documents.
- Interpreted specifications, blueprints, job orders, company policy, and procedures for workers.
- Delivered final project review documentation to support the execution of drill activities.
- Coordinated mass movement activities to enable simultaneous execution of multiple applications.
- Coordinated the shift roster for project team members to maintain operational efficiency.
- As a project coordinator, achieved goals and met standards set by the employer.
- Identified and worked to remove barriers to successful completion of the overall project, with particular emphasis on resolving issues with subcontractors.
- Delivered final project review documentation to support the execution of drill activities.
- Coordinated mass movement activities to enable simultaneous execution of multiple applications.
Consultant (MIS Executive/Data Analyst)
Saama Technology Pvt Ltd
Pune
12.2021 - 08.2022
- All analytical data requirements and MIS designing as per Projects initiated by the leadership team.
- Design Monthly basis volume analysis and share with the leadership team. These projections are then cascaded to Partners.
- Prepared monthly forecasts and capacity plans for open requisitions, optimising resource allocation.
- Managed budget by mapping budget versus spent and analysing volumetric data for leadership presentations.
- Conducted invoice validation for US partner to maintain financial integrity.
- Validation of Monthly invoices for all VI enterprise partners.
- Monthly forecast preparation, invoice validation/approval all end to end activity.
- Closely working with all 40 recruiters & helping them achieve Daily/Weekly/monthly KPI targets.
- Prepare weekly stack ranking for all recruiters, leads & managers.
- Daily report preparation for all selected candidates, Joiners, background verification status, Ageing report etc.
- Daily requisition allocation with equal team balancing.
- Led recruitment team, ensuring alignment with organisational goals.
- Assisted commercial team in creating and modifying agreements for all enterprise partners to ensure clarity and compliance.
Team lead MIS Administrator
Infinite Computer Solution (India) Limited
09.2019 - 07.2020
- Develop and maintain, track and report on Availability for Key Applications across PAN INDIA.
- Created and maintained forward-looking availability plan to align IT services and infrastructure with current and future business availability requirements.
- Track and provide feedback on availability plans, Reviewing Performing changes performance against the Availability Plan and recommending actions to improve.
- Delivered monthly service availability analysis for Circles, highlighting key insights for operational improvements.
- Focus on top 20 applications with worst Availability.
- Integrate Telecom into end-to-end availability.
- Monthly Dashboard Analysis.
- Monthly Availability Updates with analysis.
- Application end-to-end availability and performance.
- MIS reporting by using MS Excel at Operational level.
- Preparation of various MIS.
- Preparing MIS on Daily/ Weekly & monthly Basis.
- Generated and maintained daily MIS data, providing timely updates to management.
- Implement and analysis data to create daily, weekly, monthly and quarterly reports.
- Understand Business requirement and cascade key information to internal Project team.
- Following up with internal as well as clients for resources onboarding.
- Ensuring resources are available on site to avoid operational as well as Business impact.
- Maintaining different reports to analyses performance of team.
- Coordinating with different departments to run operations smoothly.
- Taking Ticket/RFC follow-up from each team member.
- Ability to work for long hours and deliver results within a reasonable timeframe to ensure internal client satisfaction.
- Dedicated to finishing projects by or even before the set deadline.
- Generate timely and accurate reports for analysis.
- Managed backend operations to ensure seamless workflow and data management.
- Delivers enterprise-level identity management & governance.
- Manages and audits the use of privileged access credentials.
- Simplifies identity and directory management.
- Collects and aggregates data into actionable IT forensics.
- (Project Name: IBM VODA-IDEA)
- (Project Name: IBM VODA-IDEA)
Team lead MIS Administrator
Softener India PVT LTD
09.2016 - 03.2019
- Managed daily operations to enhance team efficiency and productivity.
- Maintained various reports to analyse team performance and identify improvement areas.
- Prepared and presented MIS reports using MS Excel to provide operational insights for informed decision-making.
- Updated management with daily MIS data to ensure informed decision-making.
- Preparing MIS on Daily/ Weekly & monthly Basis.
- Generate timely and accurate reports for analysis.
- Implement and analysis data to create daily, weekly, monthly and quarterly reports.
- Understand Business requirement and cascade key information to internal Project team.
- Coordinating with different departments to run operations smoothly.
- Following up with internal as well as client for resources onboarding.
- Ensuring resource available on site to avoid operational as well as Business impact.
- Taking Ticket/RFC follow-up from each team members.
- Coordinated backend operations to support overall business processes.
- Optimised identity and directory management to enhance organisational workflow.
- Manages and audits the use of privileged access credentials.
- Collects and aggregates data into actionable IT forensics.
- Also work with IBM-Vodafone project (AOC):
- Develop and maintain, track and report on Availability for Key Applications across PAN INDIA.
- Create and maintain a forward-looking Availability Plan aimed at improving overall Availability of IT Services and Infrastructure Components to ensure existing and future business availability requirements can be satisfied.
- Track and provide feedback on availability plans, Reviewing Performing changes performance against the Availability Plan and recommending Actions to Improve.
- Provide monthly service availability analysis for Circles.
- Focus on top 20 applications with worst Availability.
- Integrate Telecom into end-to-end availability.
- Conducted monthly analysis of dashboards to assess performance metrics.
- Monthly Availability Updates with analysis.
- Assessed end-to-end availability and performance of applications to ensure reliability.
- Dedicated to finishing projects by or even before the set deadline.
- Ability to work for long hours and deliver results within reasonable timeframe to ensure internal client satisfaction.
- (Project Name: IBM VODA- IDEA)
- (Project Name: IBM VODA- IDEA)
Customer Support Executive
Teel, Mahindra Pvt Ltd
01.2015 - 09.2016
- Resolved various customer concerns to enhance satisfaction.
- Managed billing and adjustment inquiries to support user needs.
- Ensuring closure of all tickets with agreed timeline to meet SLA target.
- Meet client targets and KPIs as per the agreement.
- Provided feedback on cancelled complaints to expedite customer resolutions.
- Sharing Daily Progress Reports & Monthly Reports to Clients.
- Updating team with new updates, developments, processes by communication and briefings.
- Demonstrated proficiency in Excel and PowerPoint for data analysis and presentations.
- Contributed to Project IDEA through collaborative tasks and project management.
Education
Master of Comp. Sci. (MCS) -
S.P. College
PuneSSC of Comp. Sci. (BCS) -
Vivekanand college
AurangabadHigher Secondary (12th) -
Pratishthan Mahavidyalaya
Paithan, TQ Paithan, Dist AurangabadSSC -
Shree Nath high school
Paithan, TQ-Paithan, Dist AurangabadSkills
- Project management
- Project Management
- Risk management
- Change management
- Resource allocation
- Project cost estimation
- Budget forecasting
- Time management
- Change implementation
- Incident resolution
- Risk analysis techniques
- Process improvement
- Change implementation
- IT Service Management
- Operation Management
- Data analysis
- Client relationship management
- Follow-up management
- Team leadership
- Virtual Desktop Infrastructure
Microsoft Office Suite
- Office Productivity Tools
- Operating Systems
- Legacy Systems Management
- Current Operating Systems
- TOOLS
- Legacy Systems Management
- Legacy Systems Management
- Current Operating Systems
Certification
- Infosys Certified Project Management Practitioner
- Infosys Certified Kanban Practitioner
- Certificate of completion Secure SDLC phased by internal Infosys
- Certificate of completion Cyber security Basics by Internal Infosys
- Certificate of completion Introduction to Cyber Security in SDLC
- Certificate of completion-AI Mastery Bootcamp-By Skill Nation (Hardik Raja)
- Certificate of completion-Cloud AI -By Skill Nation (Hardik Raja)
Languages
English
Marathi
Hindi
Disclaimer
I hereby declare that the above information is true to the best of my knowledge, and I bear the responsibility for any wrong information, if specified.
Timeline
Project Manager - Southern California Edison Account
Infosys India PVT. LTD
10.2025 - 05.2026
Project Manager - SIEMENS Project
Infosys India PVT. LTD
06.2024 - 10.2025
Project Coordinator in DR Automation
Perpetuity Technology Pvt Ltd
09.2022 - 03.2024
Consultant (MIS Executive/Data Analyst)
Saama Technology Pvt Ltd
12.2021 - 08.2022
Team lead MIS Administrator
Infinite Computer Solution (India) Limited
09.2019 - 07.2020
Team lead MIS Administrator
Softener India PVT LTD
09.2016 - 03.2019
Customer Support Executive
Teel, Mahindra Pvt Ltd
01.2015 - 09.2016
Master of Comp. Sci. (MCS) -
S.P. College
SSC of Comp. Sci. (BCS) -
Vivekanand college
Higher Secondary (12th) -
Pratishthan Mahavidyalaya
SSC -
Shree Nath high school