Ashwini Jain
Mysore
Summary
Dedicated Digital Marketing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Client Delivery Lead
Theorem India Pvt Ltd
Mysore
11.2021 - Current
- Manage client and internal reports base on client specific SLA’s etc and other determine criteria
- Manage station service and operational quality performance by analysing key performance indicators then adjusting and implementing procedure to improve performance
- Monitor current processes, utilizing SQL queries, to ensure proper functioning
- Team are responsible for delivering all application and infrastructure support for the assembly center
- Develop and analyze reports for clients to identify trends and opportunities
- Priortize all job requirements based on specific client hire days, SLA requirements and volume of requirements
- Managing the teams and drive it to Client centric vision
- Front ending client calls on day to day basis
- Presented MBR’s & QBR’s
- Managed the queries with Onshore and worked seamlessly
- No External errors / Delivery / TAT issue
- Choose as a part of Theorem Idea Committee and contributed views and ideas for Hackathon 22
- Got promoted Client Delivery Lead in the month of Nov 21
- Assigned with Domain Media (Australia) & Acquire NZ (New Zealand) Teams
- Worked on the documentation for OTC Domain Automation
- Indulged in Blue Prism Automation Foundation training and received Certificate
Campaign Manager
Theorem India Pvt Ltd
Mysore
02.2019 - 10.2021
- Manage the advertising insertion orders on the back end and be the internal point person to guide the execution of the highly custom and high impact campaigns
- Setup, QA, activate, and troubleshoot campaigns serving as the Ad Operations expert for a growing line of business
- Work with the Sales and Client Success teams on production timelines to ensure timely deliverable, approvals and launch
- Quality check client's creative adheres to technical specifications, including testing and troubleshooting all 3rd party rich media and video
- Strong multi-task; comfortable working in an environment where everyone pitches in and does whatever it takes to get the job done
- Cleared Campaign Manager Eligibility test and promoted as Campaign Manager
- Pull reporting to monitor and optimize campaign delivery and performance for Revenue Retention.
Sr. Campaign Specialist
Theorem India Pvt Ltd
07.2017 - 01.2019
- Achievements and capabilities
- Set up, test, traffic and manage creative assets to ensure that creative qualify and achieve
- Trafficking and setting up Ad Manager Campaigns on desired standards of performance
- Familiarity with Ad tags, basic understanding of Java Script , HTML and 3rd Party Tags setup
Campaign Specialist
Theorem India Pvt Ltd
07.2015 - 01.2017
- Achievements and capabilities
- Set up, test, traffic and manage creative assets to ensure that creative qualify and achieve
- Trafficking and setting up Ad Manager Campaigns on desired standards of performance
- Familiarity with Ad tags, basic understanding of Java Script , HTML and 3rd Party Tags setup
- Strong multi-task; comfortable working in an environment where everyone pitches in and does whatever it takes to get the job done
- Done DoubleClick Campaign Manager Fundamentals Certification by scoring 93%
- Always been an active team member in all the meetings, activities conducted also maintained good repo with the team member as well as with the supervisors
- Completed all internal trainings and worked on process training doc
- Successfully completed multiple projects without any errors and escalations
- Ad mod
- Click thru project
- Conversion Crap Project
- DFP line item project
- People soft project
- Safe Frame Project
- Skyscraper project
- DPE audit
- Tags update project-PPE/DPE lzone Project
Client Service Analyst
Theorem India Pvt Ltd
07.2013 - 01.2015
- Achievements and capabilities
- Ad-Trafficking, Reporting, Screenshots, data discrepancy investigation etc
- Reviewed and optimized campaign delivery on a day-to-day basis
- Ensured that the process flow is maintained
- Paid attention to details and conducted self-checks
- Resolved and clarifed customer queries
- Been a team player who is self-motivated, passionate, and highly responsive
- Identified process improvements and escalate to Team Leader
- Acquired trainings as per business requirement
- Work prioritization and distribution.
Coordinator - Service Level
Wipro
08.2010 - 02.2013
- Achievements and responsibilities
- Piloted break-fix workflow and launched Wipro one force UI to improve efficiency by 20%
- Provide superior service via phones, e-mails and on calls
- Prioritise workload and document in detail all interactions with the customer to maintain the database.
Relationship Executive
Bharath Matrimony
Mysore
12.2009 - 11.2010
- Educating the customer (Member) on what he / she needs to do get good response through our matrimony products
- Helping the customer identify areas of the profile that needs modification
- Verifying a customer's contact information so that other members can call them at their convenient time
- Encouraging customers to take subscription so that they can contact prospective life partners directly through phone, e-email and online chat
- Building a rapport with customer and giving them confidence that they find a partner through our services and that you can be contacted anytime for any support
Sales Executive
Consim, Herald and Prajavani
11.2006 - 07.2009
- Tasks
- Generate new subscriptions through outbound sales calls and networking events
- Make a target of 150, or a minimum of 100, sales calls each week that result in a target of 16, and a minimum of 12, new subscription sales each week
Education
M.A - Journalism
Karnataka State Open University
04.2007 - 04.2009
Bachelor of Arts - undefined
Lingaraj PU Collage
04.2001 - 04.2004
Skills
Talent development and career progressionundefined
Additional Information
- AWARDS , CEO club award (05/2019) Theorem India Pvt Ltd Flawless Flock Team (07/2019 – 09/2019) Theorem India Pvt Ltd Sirius (08/2019 – 08/2019) Theorem India Pvt Ltd
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Delivery Lead
Theorem India Pvt Ltd
11.2021 - Current
Campaign Manager
Theorem India Pvt Ltd
02.2019 - 10.2021
Sr. Campaign Specialist
Theorem India Pvt Ltd
07.2017 - 01.2019
Campaign Specialist
Theorem India Pvt Ltd
07.2015 - 01.2017
Client Service Analyst
Theorem India Pvt Ltd
07.2013 - 01.2015
Coordinator - Service Level
Wipro
08.2010 - 02.2013
Relationship Executive
Bharath Matrimony
12.2009 - 11.2010
M.A - Journalism
Karnataka State Open University
04.2007 - 04.2009
Sales Executive
Consim, Herald and Prajavani
11.2006 - 07.2009
Bachelor of Arts - undefined
Lingaraj PU Collage
04.2001 - 04.2004
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