Ashwini Jain
Client Delievery Lead
Mysore
Summary
Dedicated Digital Marketing professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand
Overview
17
17
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Client Delivery Lead
Theorem India Pvt Ltd
Mysore
11.2021 - Current
- Managed 4 teams in USA and one each in UK, Australia and New Zealand
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Error free with 4 teams for more than year
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-to-day duties accurately and efficiently.
- Conducted L4 and monthly reviews
- Conducted random audits at resource and lead level to strengthen QC process
- Handled client calls and presented QBR & MBR on timely basis
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Campaign Manager
Theorem India Pvt Ltd
02.2019 - 10.2021
- Manage advertising insertion orders on back end and be internal point person to guide execution of highly custom and high impact campaigns
- Setup, QA, activate, and troubleshoot campaigns serving as Ad
- Operations expert for growing line of business
- Work with Sales and Client Success teams on production timelines to ensure timely deliverable, approvals and launch
- Quality check client's creative adheres to technical specifications, including testing and troubleshooting all 3rd party rich media and video
- Pull reporting to monitor and optimize campaign delivery and performance for Revenue Retention.
Sr. Campaign Specialist
Theorem India Pvt Ltd
07.2017 - 01.2019
- Set up, test, traffic and manage creative assets to ensure that creative qualify and achieve
- Trafficking and setting up Ad Manager Campaigns on desired standards of performance
- Familiarity with Ad tags, basic understanding of Java Script , HTML and 3rd
- Party Tags setup
- Strong multi-task; comfortable working in an environment where everyone pitches in and does whatever it takes to get the job done.
Campaign Specialist
Theorem India Pvt Ltd
Mysore
07.2015 - 01.2017
- Set up, test, traffic and manage creative assets to ensure that creative qualify and achieve
- Trafficking and setting up Ad Manager Campaigns on desired standards of performance
- Familiarity with Ad tags, basic understanding of Java Script , HTML and 3rd Party Tags setup
- Strong multi-task; comfortable working in an environment where everyone pitches in and does whatever it takes to get the job done Done DoubleClick Campaign Manager Fundamentals Certification by scoring 93%
- Ad mod Click thru project
- Conversion Crap Project
- DFP line item project
- People soft project
- Safe Frame Project
- Skyscraper project
- DPE audit Tags update
- Project-PPE/DPE lzone Project
Client Service Analyst
Theorem India Pvt Ltd
Mysore
07.2013 - 01.2015
- Ad-Trafficking, Reporting, Screenshots, data discrepancy investigation etc
- Reviewed and optimized campaign delivery on a day-to-day basis Ensured that the process flow is maintained Paid attention to details and conducted self-checks
- Resolved and clarified customer queries Been a team player who is self-motivated, passionate, and highly responsive Identified process improvements and escalate to
- Team Leader Acquired trainings as per business requirement Work prioritization and distribution.
Coordinator - Service Level
WIPRO
Mysore
08.2010 - 02.2013
- Piloted break-fix workflow and launched Wipro one force UI to improve efficiency by 20%
- Provide superior service via phones, e-mails and on calls
- Prioritize workload and document in detail all interactions with the customer to maintain the database.
Sales Executive
Deccan Herald and Prajavani
Mysore
11.2006 - 07.2009
- Generate new subscriptions through outbound sales calls and networking events
- Make a target of 150, or a minimum of 100, sales calls each week that result in a target of 16, and a minimum of 12, new subscription sales each week
Education
Bachelor of Arts -
Lingaraj PU Collage
04.2001 - 05.2004
M.A - Journalism
Karnataka State Open University
04.2007 - 05.2009
Skills
Handled multiple clients globally across USA, UK, Australia and New Zealand in different time zones
Managed teams consist of 25 members seamlessly
Onboarded new client accounts and been error free with 5 teams for more than a year
Hands on experience on Google Ad Manager, Google Analytics, Google AdWords, DCM, Facebook Ad Manager, Salesforce & JIRA Ticketing System
Ad trafficking, Campaign Management
Critical thinking and decision-making
Achieved error free team management for more than year
Client satisfaction management
Additional Information
- AWARDS , CEO club award (05/2019) Theorem India Pvt Ltd Flawless Flock Team (07/2019 – 09/2019) Theorem India Pvt Ltd Sirius (08/2019 – 08/2019) Theorem India Pvt Ltd, Achievements/Tasks Achievements and capabilities Achievements and responsibilities Achievements/Tasks
Timeline
Client Delivery Lead
Theorem India Pvt Ltd
11.2021 - Current
Campaign Manager
Theorem India Pvt Ltd
02.2019 - 10.2021
Sr. Campaign Specialist
Theorem India Pvt Ltd
07.2017 - 01.2019
Campaign Specialist
Theorem India Pvt Ltd
07.2015 - 01.2017
Client Service Analyst
Theorem India Pvt Ltd
07.2013 - 01.2015
Coordinator - Service Level
WIPRO
08.2010 - 02.2013
M.A - Journalism
Karnataka State Open University
04.2007 - 05.2009
Sales Executive
Deccan Herald and Prajavani
11.2006 - 07.2009
Bachelor of Arts -
Lingaraj PU Collage
04.2001 - 05.2004