Ashwini JK
Chennai
Summary
Results-oriented finance professional with notable experience in overseeing collection teams and optimizing debt recovery processes. Extensive expertise in driving financial performance and optimizing cash flow. Demonstrates strong leadership abilities, effective communication skills, and thorough knowledge of industry regulations. Significant contributions include implementing strategies to improve team performance, enhancing customer relationships, and reducing outstanding debts. Shows a consistent record of achieving operational goals and commitment to ongoing professional development. Proven ability to manage projects effectively while fostering collaboration among teams. Committed to continuous learning and adapting to industry trends to enhance organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior AR Analyst
FINASTRA SOFTWARE SOLUTIONS INDIA PVT LTD
03.2020 - Current
- Forecast collection based on existing debts + future billing
- Maximize cash flow by continuous follow up on outstanding invoices through reminder letters, emails and phone calls, as appropriate
- Record and track all queries in the collections software
- Improve DSO/Reduce past due debts/Resolve disputes
- Propose and release bad debt provision when required
- Perform review of credit worthiness and assign credit limits
- Advise cash application team on allocation of invoices/credit notes as appropriate
- Perform Account reconciliation where required
- Address client queries in a timely and efficient manner
- Ensure that the medium and content of communication is always appropriate and effective
- Coordinate with invoicing teams, project managers, sales staff to resolve invoicing issues
- Analyze portfolio to review unapplied cash/credits and take corrective actions
- Provide statement of accounts on periodical basis to both clients and internal staff
- Escalate issues that may require management involvement
- Support Credit management in preparing and publishing reports
- Where possible, use innovative methods to improve the collection process
- Review risk accounts for self and team to work towards achieving the targets by overcoming the challenges
- Initiate plans to drive the metrics within the team
Senior Process Expert (OTCS)
MAERSK GLOBAL SERVICES
02.2018 - 10.2019
- Company Overview: A.P.Moller - Maersk is an integrated transport and logistics company with multiple brands and is a global leader in container shipping
- Maersk Line is the global container division and the largest operating unit of the A.P
- Moller – Maersk Group
- It is considered the largest container shipping company in the world by revenue and employees
- Interacting with the international clients and resolving customer's complaints and taking corrective measures
- Generating sales performance report for the client and interpreting sales data to assist market planning and demand forecasting
- Increasing sales and profitability by focusing on strategic pre-selected customer on customer email
- Handle emails from the customer regarding the shipment from US and Canada
- Handling order inputs, inquiries, preparing quotations and ensuring follow-up with customers
- Managing key client customers and passport customers by own to create relationship and resolving the problems in a quick manner
- A.P.Moller - Maersk is an integrated transport and logistics company with multiple brands and is a global leader in container shipping
- Maersk Line is the global container division and the largest operating unit of the A.P
- Moller – Maersk Group
- It is considered the largest container shipping company in the world by revenue and employees
Process Analyst at Accenture (Accounts Receivable OTC)
Accenture Services Private Ltd
06.2011 - 03.2017
- Responsible for delivery of the following services: Collections
- Adherence to client policies and procedures pertaining to Collections
- Process Collections transactions (e.g., collection activities, updating payment information, reporting, adjustments and write offs, credit and debit memos, persistence follow up with customers, invoices cleared/closed)
- Provide collection reports including those that measure the process against stated targets, and delinquent customer reports and attended client calls
- Identify customers to be contacted
- Contact customers
- Update any contact information in the Collection System
- (Oracle AR)
- Forward any disputes to dispute resolution
- Track payment promises
- Identify accounts requiring collection letters
- Review, modify, and submit letter file to processor
- Identify customers for write-off, process approved write-offs, freight & tax adjustments within threshold of authorization and pass adjustments
- Provide archiving and records retention in accordance with client policy
- Identify refunds and submit for approval
- Submit transfer request for credits to A/R for processing
- Process refund adjustments once approved for refund
- Reconcile and match customer credits with open deductions
- Process approved deductions / adjustments
- Support system adjustments with research, analysis and filed documentation for audit purposes
- Review risk accounts for self and team to work towards achieving the targets by overcoming the challenges
- Initiate plans to drive the metrics within the team
- Awarded - Numero Uno Award for Value creator in the month June 2012
- Awarded - Celebrating Performance monetary award for Maximized Team's Performance every year
Education
BCA -
Brindavan College
Bangalore01.2010
P.U.C. -
Seshadripuram Composite PU College
Bangalore01.2006
S.S.L.C. -
UAS Campus School
Bangalore01.2004
Skills
- MS Office Proficiency
- Effective presentation skills, and strong reporting abilities
- ERP systems proficiency: Oracle R12, Salesforce, Netsuite
- Cash application and payment reconciliation
- Accounts receivable management
- Cash flow management
- Invoice processing
- Dispute management and resolution
- Month-end closing
- Collection strategies and procedures
- Time management
- Debt recovery expertise
- Process improvements
- Client Relationship Management - better understanding of client needs, effective communication and timely resolution
- Risk management
Strengths
- Self-Motivated
- Composed In High-Stress Situations
- Leadership
- Staff coaching
- Team supervision
Accomplishments
- Awarded - Numero Uno Award for Value creator in the month June 2012.
- Awarded - Celebrating Performance monetary award for Maximized Team's Performance every year.
- Awarded for Top collections and customer relationship management
Certification
- Business Etiquette: Phone, Email, and Text
- Time Management Fundamentals
- PowerPoint Tips and Tricks
- Using Power BI with Excel
Personal Information
- Father's Name: Krishnappa S
- Mother's Name: Gowramma K
- Date of Birth: 08/06/90
- Gender: Female
- Nationality: Indian
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Tamil
Upper Intermediate (B2)
B2
Timeline
Senior AR Analyst
FINASTRA SOFTWARE SOLUTIONS INDIA PVT LTD
03.2020 - Current
Senior Process Expert (OTCS)
MAERSK GLOBAL SERVICES
02.2018 - 10.2019
Process Analyst at Accenture (Accounts Receivable OTC)
Accenture Services Private Ltd
06.2011 - 03.2017
- Business Etiquette: Phone, Email, and Text
- Time Management Fundamentals
- PowerPoint Tips and Tricks
- Using Power BI with Excel
BCA -
Brindavan College
P.U.C. -
Seshadripuram Composite PU College
S.S.L.C. -
UAS Campus School
Similar Profiles
Rohith Warier URohith Warier U
Principal HR Business Partner & India HR Head at Finastra Software Solutions (India) Pvt. LtdPrincipal HR Business Partner & India HR Head at Finastra Software Solutions (India) Pvt. Ltd
AMRITA ROY CHOUDHURYAMRITA ROY CHOUDHURY
Associate Director of Operations at Travix Leisure & Travel India Pvt LtdAssociate Director of Operations at Travix Leisure & Travel India Pvt Ltd
Naveen M MohanNaveen M Mohan
Senior Technical Engineer at Finastra Software Solutions Pvt. Ltd.Senior Technical Engineer at Finastra Software Solutions Pvt. Ltd.