Ashwini Kamble
Project Management Office
Pune
Summary
Reliable Module Lead with 13 years aligning business' financial and IT interests to produce cost-effective, harmonious operations. Adept at discerning maximally beneficial technical changes with minimal budgetary impact. Keen to help exceed business goals through careful management of personnel and dedicated optimization of equipment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
PMO Team Lead
Tata Consultancy Service
Pune
04.2020 - 09.2023
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals Designed technical upgrade paths, incorporating requested functionality and performance enhancements
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies Researched and acquired new hardware to maximize system functionality and meet required performance metrics
- Provided personalized end-user training, offering education via in-person and online courses Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles
- Oversaw quality assurance testing on new installations Drafted analyses of new and emerging technologies, recommending improvements where appropriate
- Scheduled and facilitated meetings between project stakeholders to discuss deliverable, schedules, and conflicts Reported regularly to managers on project budget, progress, and technical problems
- Analyzed project performance data to identify areas of improvement Sourced, vetted, and managed vendors needed to accomplish project goals
- Monitored project progress, identified risks, and took corrective action as needed
- Maintained open communication by presenting regular updates on project status to customers
- Tracked project and team member performance closely to intervene in mistakes or delays quickly
- Recruited and oversaw personnel to achieve performance and quality targets
- Facilitated workshops to collect project requirements and user feedback
- Developed and implemented project plans and budgets to ensure the successful execution
PMO
Tata Consultancy service
Pune
03.2018 - 03.2020
- Applied cybersecurity best practices to information system standards, directives, and guidance for personnel, monitoring compliance across the organization
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements
- Oversaw user provisioning efforts, verifying credentialing policies, security, and maintenance to encourage safe sign-ins
- Prepared and maintained regular system assessment and evaluation documents, informing CSO of discovered faults or discrepancies in operations
- Created and implemented contingency plans to address potential risks Assessed and analyzed customer requirements to develop effective IT project plans
- Developed and introduced IT strategies to improve operational efficiency Managed various IT projects to meet deadlines and customer requirements
- Generated reports for IT project progress and performance Wrote, updated, and maintained project documentation Partnered with project team members to identify and quickly address problems
- Resolved staff conflicts and identified potential areas of improvement Updated customers and senior leaders on progress and roadblocks
- Communicated project updates to stakeholders at all levels Monitored and tracked project progress to support timely completion Negotiated and managed project budgets to meet goals
Project Co-Coordinator
Tata Consultancy Service
Pune
08.2014 - 09.2018
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained database and spreadsheets with accurate inventory and status.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress and technical problems.
Customer Associate
Tata Consultancy Service
Pune
02.2012 - 03.2014
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Recommended items to customers based on specific needs and explained features and benefits.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Provided management with daily log report on calls, complaints, resolutions, order statuses and escalations.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
- Monitored customer service performance to enforce quality and accuracy standards.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Education
Bachelor of Arts - Economics
Symbiosis College
Pune 06.2006 - 07.2009
Skills
Project Management Analysis
Timeline
PMO Team Lead
Tata Consultancy Service
04.2020 - 09.2023
PMO
Tata Consultancy service
03.2018 - 03.2020
Project Co-Coordinator
Tata Consultancy Service
08.2014 - 09.2018
Customer Associate
Tata Consultancy Service
02.2012 - 03.2014
Bachelor of Arts - Economics
Symbiosis College
06.2006 - 07.2009
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