Ashwini Ketan Karande
Kalyan
Summary
Dedicated Travel Process Senior Specialist with extensive experience in managing end-to-end travel operations. Achieved operational efficiency through expertise in air ticketing, flight operations management, and revenue reporting. Focused on delivering exceptional customer service while effectively addressing complex inquiries and ensuring adherence to service standards.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Senior Specialist
Hexaware Technologies Limited
01.2023 - Current
- Manage end-to-end travel operations, including rail, bus, ferry, taxi, and hotel reservations.
- Collaborate with internal teams and suppliers to deliver accurate, timely, and customer-focused travel solutions.
- Process ticket refunds, exchanges, reissues, and rescheduling while ensuring compliance with supplier policies and service standards.
- Managed hotel reservation queries and coordinated with suppliers to ensure timely resolutions.
- Coordinated taxi reservations, addressed queries, and ensured timely follow-up for booking confirmations.
- Resolved operational queries from junior associates and guided them through complex booking scenarios, enhancing team support.
- Perform quality checks on bookings processed by junior team members to ensure adherence to process guidelines and quality standards.
- Conduct training and knowledge transfer sessions for new joiners, enabling smooth onboarding and process readiness.
- Compiled and analyzed monthly arrivals reports, daily operational reports, and booking activity reports to support decision-making.
Senior Customer Service Executive
Vistara (TATA SIA Airlines)
Pune
06.2017 - 03.2020
- Delivered high-level customer service operations at Cambata and Bangalore Airport Terminal Services (BATS).
- Managed passenger interactions and resolved inquiries related to flight status and travel requirements.
- Processed customer requests for excess baggage, check-in, boarding, and upgrades to enhance travel experience.
- Managed shift operations, overseeing admin tasks, duty allocations, booking cancellations, and flight operations.
- Serve as Shift In-Charge, overseeing admin tasks, duty allocations, booking cancellations, and flight operations.
- Coordinated with customers on lost or damaged baggage and no-show situations, ensuring timely resolutions.
- Managed passenger interactions, resolving inquiries about flight status and travel requirements to support smooth travel operations.
- Ensured adherence to airline protocols for check-in, boarding, and baggage handling.
- Provided ground handling services at Vistara Airlines, ensuring efficient passenger processing and support.
Sales Representative
Saakshi Constructions
- Cultivated and expanded a client base of corporate accounts, enhancing long-term relationships.
- Managed sales process from purchasing through fulfillment and follow-up to ensure client satisfaction.
- Identified and engaged new clients through targeted sales calls, emails, and networking events, increasing market reach.
Receptionist
Lodha Belmondo
- Managed front desk operations, responding to telephone calls and inquiries to ensure smooth visitor experiences.
- Scheduled appointments while keeping reception area clean and organized to create welcoming environment.
- Greeted guests warmly and directed them to appropriate areas.
- Managed incoming calls and routed inquiries to relevant departments.
- Scheduled appointments and maintained updated calendar for office staff.
Trainee Medical Representative (Pharmacist)
Ruby Hall Hospital
Pune
- Completed internship in Cancer department, gaining hands-on experience in oncology care.
- Supported pharmacy operations by organizing inventory and preparing medication orders. and patient support under supervision.
- Assisted nursing staff in delivering patient care and support services.
- Maintained cleanliness and organization of medical equipment and supplies.
- Observed patient vital signs and reported changes to healthcare professionals.
Education
Diploma in Aviation, Hospitality, Travels and Customer Service -
Frankfinn Institute of Airhostess Training
Diploma in Pharmacy -
JSPM College, Jayawant Institute of Pharmacy
HSC -
Padmashree Dr. D.Y. Patil Junior College of Arts, Commerce and Science
SSC -
Wisdom English Medium High School
Skills
- Rail, Bus, Ferry bookings
- Air Ticketing
- Booking systems expertise
- Flight Operations
- Ticketing and refunds
- Revenue Reporting
- Monthly Arrivals
- Shift Management
- Operational efficiency
- Employee training
- Problem resolution
- Process improvement
- Amadeus Software (Cryptic, GUI)
- Galileo
- Microsoft Office
- Customer Service
- Attention to detail
- Invoicing
- Open and Closed Sales
Accomplishments
- Managed shift responsibilities including admin duties, duty allocations, and flight operations for a high-volume travel process.
- Oversaw revenue reporting and ancillary reports, ensuring accurate tracking of flight records and passenger redemptions.
- Coordinated complex customer issues regarding baggage loss, flight connections, and ticket reissues to ensure high satisfaction.
- Received appreciation thrice for giving good customer service, while handling operations from the customers travelled by Vistara Airlines.
- Twice nominated for the Early Learner Award at Hexaware Technologies in recognition of outstanding learning ability, adaptability, and contribution during the initial stages of the process.
- Selected as one of the first team members for the InnTravel pilot process at Hexaware Technologies, contributing to the successful setup and stabilization of the client operations.
- Recognized as a process trainer, responsible for mentoring and training new team members on travel booking processes and operational procedures.
- Consistently supported the team by performing quality audits, and assisting junior associates with process-related queries.
Languages
- English, Proficient
- Hindi, Proficient
- Marathi, Proficient
Personal Information
Date of Birth: 08/29/94
Languages
Marathi
First Language
Hindi
Proficient
C2
English
Advanced
C1
Timeline
Senior Specialist
Hexaware Technologies Limited
01.2023 - Current
Senior Customer Service Executive
Vistara (TATA SIA Airlines)
06.2017 - 03.2020
Trainee Medical Representative (Pharmacist)
Ruby Hall Hospital
Receptionist
Lodha Belmondo
Sales Representative
Saakshi Constructions
Diploma in Aviation, Hospitality, Travels and Customer Service -
Frankfinn Institute of Airhostess Training
Diploma in Pharmacy -
JSPM College, Jayawant Institute of Pharmacy
HSC -
Padmashree Dr. D.Y. Patil Junior College of Arts, Commerce and Science
SSC -
Wisdom English Medium High School