Ashwini Kharbade

• Maternity break to take care of my daughter
• During my career break I studied Digital Marketing and Google Analytics Tool on online training platform
• Also studied stock market trading and worked as Stock market trader

Business Analyst & Project Lead

• Analyze the existing systems IT applications and products within business systems and highlight key areas of improvements, create the business use and present to key stakeholders
• Collaborate with product owners, business users & marketing teams to gather and understand new business requirements capture user stories
• Perform detailed requirements analysis and translate business requirements into detailed functional requirements in collaboration with project teams
• Define scope, evaluate risks and prepare process flowcharts, document BRD and user stories
• Create Epics, Features & backlog items in Microsoft Azure Boards
• Project Sprint planning – Review product backlog items, prioritized & define sprint scope
• Participate in regular Scrum meetings
• Work with delivery teams to plan changes and provide support throughout delivery cycle
• Work with QA team to develop test scenarios and participate in UAT to evaluate deployed changes
• Facilitate approvals, sign offs during various phases of delivery
• Identify and evaluate different risks factors related to performance, availability, sustainability, information or policy breach and recommend solutions
• Ensure adherence to various rules and regulation, trade compliances & policies and work closely with Trade compliance team
• Provide regular status updates to key business stakeholders
• Single point of contact for stakeholders, business users, project managers and vendors
• Demonstrate ITIL best practices, Agile methodologies
• Ensure documentations like run books, user guides & technical documents are updated
• Work with geographically, functionally and culturally diverse people from different parts of the world working in different time zones

Application Support

• Provide support to business users, troubleshoot and resolve applications related issues within Schlumberger Business Systems including public website and internal IT applications
• Identify issue trends and drive defect management with development team
• Work directly with business units to review small enhancements requests and schedule delivery of them according to availability of support resources
• Proactively identify application improvements on the areas of performance, availability and automation of the repetitive tasks to save the overall cost and time
• Perform UAT testing on new functions and software bug fixes
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and leaders

• Analyze website performance, customer trends, and visitor behavior and trends and Analysis of different website sections and elements like Home Page/s, Product pages, Customer Ratings & Reviews, etc using Google Analytics

• Provided technical support for IBM product - IBM Pure Data for Analytics
• Troubleshoot and resolve customer errors related to product within specified SLA
• Effectively managed all the major production incidents, taking complete ownership towards the closure of the incident. Ensuring regular updates are provided for issues and liaising with the relevant support teams to ensure minimal downtime/disruption
• Service request fulfillment
• Problem Management
• Worked flexible hours; night, weekend, and holiday shifts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Provided Technical support for Product database and Online product ordering application for Telecom products
• Troubleshoot and resolve customer errors related to application within specified SLA
• Proactively monitored availability and performance of application
• Liaison with E2E support team, application development team, DBA teams and release management teams
• Documented of user guides, release notes and Known Errors
• Problem management
• Raised Change records for new releases, analyze E2E impact, Identify risk associated
• Deployednew releases on production environment and perform post deployment testing
• Prepared performance metric reports for senior management