Ashwini Kshirsagar
Summary
Results-driven Scrum Master with 8 years of IT experience, including 5 years in Agile delivery. Proficient in Scrum, SAFe, and Kanban, with expertise in backlog management, PI planning, and continuous improvement. Skilled in fostering collaboration, driving team performance, and ensuring predictable delivery across distributed teams. Strong in servant leadership, stakeholder engagement, and Agile coaching, with a dual-role background as Scrum Master, Business Analyst, and QA.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Scrum Master / Business Analyst
Global Payment Services
11.2023 - Current
- Facilitated Scrum ceremonies for two teams, achieving 100% participation rate.
- Collaborated with Product Owners to refine backlog items per sprint, ensuring full readiness.
- Conducted more than 10 pre-grooming walkthroughs to reduce clarification delays.
- Enhanced delivery commitment by 20% through effective impediment resolution and dependency management.
- Tracked and reported Agile metrics for increased transparency and predictability.
- Coached teams on Agile best practices, improving maturity and delivery reliability.
- Established continuous improvement culture by implementing one to two action items per retrospective, reducing recurring issues by 30%.
- Contributed to Agile CoE by designing best practices and conducting mentoring sessions for new Scrum Masters.
Scrum Master / Quality Analyst
Maxxton
11.2021 - 08.2023
- Facilitated over five PI Planning sessions in a SAFe environment, ensuring 100% identification of cross-team dependencies per PI.
- Enhanced on-time sprint delivery from 70% to 90% supporting one Scrum team and one Kanban team.
- Partnered with clients to gather requirements for more than ten high-value features, clarifying scope prior to PI commitment.
- Managed Jira dashboards, prioritizing high-impact tickets and reassigning tasks to improve response time.
- Represented team in quarterly cross-departmental meetings, presenting deliverables and performance metrics to leadership.
- Conducted QA reviews for over 100 test cases, validating key reports and reducing production defects.
- Enforced Definition of Ready (DoR) and Definition of Done (DoD) to improve backlog quality, minimizing spillovers.
Scrum Master / Quality Analyst
Allianz
07.2020 - 11.2021
- Facilitated Scrum events for two teams, driving continuous improvement initiatives.
- Conducted daily health checks to monitor system/environment stability and ensure smooth deployments.
- Delivered Agile onboarding sessions, accelerating new joiner ramp-up.
- Collaborated with Product Owners to refine backlog items and enhance user story quality.
- Promoted knowledge sharing and cross-functional learning, improving team predictability and velocity.
Analyst
Principal Services
09.2018 - 04.2019
- Conducted comprehensive data analysis to identify trends within insurance domain.
- Developed detailed reports to support strategic decision-making processes.
Technical Analyst
Mphasis Pvt Ltd
11.2015 - 11.2017
- Analyzed technical requirements within telecommunication projects to enhance system performance.
- Provided ongoing support and troubleshooting for telecommunications infrastructure.
- Facilitated training sessions for team members on new technologies and methodologies.
Education
Bachelor of Engineering [Year 2013] - Information Technology
University of Pune
Skills
- Jira Align, Rally, Trello, Confluence
- Azure DevOps (ADO), Miro
- Smartsheet, MS Excel
- MS Teams, Slack
- Burndown, velocity
- Lead time, cycle time
- DoR/DoD, user stories
- Story points, planning poker
- PI planning, release management
- CI/CD alignment
- TDD, BDD
- Coaching POs and SMs
- Agile workshops
- Risk and dependency management
Certification
- PSM I, Scrum.org
- SAFe 6.0 Scrum Master, Scaled Agile, Inc.
- Kanban Practitioner, HelloSM
- Agile Scrum Master, Udemy
- Scrum Master Accelerator, HelloSM
Projects
1. Active Net: Domain - public sector, government services |By Global Payment
Digital civic engagement: a web-based civic engagement platform enabling citizens across the U.S. To register for activities and book community facilities online, improved community participation, reduced manual work for city staff, and enhanced citizen experience through a secure self-service model
2. Smart Notify: Domain - Banking| By Maxxton
Mobile banking notifications project for a European bank’s mobile notification system, delivering real-time alerts on payments, account activity, and security events, enabled compliance alignment, reduced bottlenecks in legal approvals, and drove adoption by over 300,000 users, increasing engagement by 25%, and cutting support calls by 40%
3. ABS (Allianz Business System): Domain - insurance| By Allianz
Core Insurance Application, a platform for Credit Suisse BUs handling contracts, claims, and client documents, key responsibilities included managing change requests (CRs), sanity and functional testing, database verification, and coordinating with cross-functional teams through Agile ceremonies.
Timeline
Scrum Master / Business Analyst
Global Payment Services
11.2023 - Current
Scrum Master / Quality Analyst
Maxxton
11.2021 - 08.2023
Scrum Master / Quality Analyst
Allianz
07.2020 - 11.2021
Analyst
Principal Services
09.2018 - 04.2019
Technical Analyst
Mphasis Pvt Ltd
11.2015 - 11.2017
Bachelor of Engineering [Year 2013] - Information Technology
University of Pune