ASHWINI KUMAR

Hotel cleaner

Grand Dev Hotel

Karnal,Haryana, India

08.2019 - Current

Catered to guests' requests, ensuring a personalised experience.
Delivered quality housekeeping service, contributing to repeat business.
Upheld cleanliness in emergency situations for seamless operation of the hotel services.
Kept inventory of cleaning supplies, ensuring constant availability.
Ensured adherence to Health and Safety guidelines during cleaning processes,.
Managed waste disposal efficiently, promoting an eco-friendly image of the hotel.
Promoted a positive image of the hotel through high standard cleaning services.
Increased customer retention with meticulous room preparation and sanitation.
Implemented deep cleaning techniques to promote guest health and safety.
Stocked trollies to maintain stable cleaning supplies.
Addressed guests' problems and fulfilled special requests.
Inspected rooms to assess cleaning and repair needs between guest stays.
Cleared and organised Back of House areas to minimise accident risks.
Trained new room attendants on company policies and cleaning procedures.
Resolved guest queries in line with service standards and protocols.
Vacuumed carpeted areas and mopped hard floors.
Polished glass, mirrors and metal items to attractive shine.
Followed health and safety standards governing correct use of chemicals.
Cleared dust and debris from building sites.
Completed quick-turnaround cleaning of vehicles between routes.
Adhered to daily kitchen cleaning checklist and rotated stock to maintain freshness.
Sanitised communal touchpoints for optimum worker and visitor health and wellness.
Employed optimal safety practices to eliminate risks, hazards and accidents.