Salesforce
Hi, I’m
kunal kumbhalkar
Salesforce Platform Developer
pune,Maharashtra
Summary
Certified Salesforce Developer and Administrator | Senior Technical Specialist (IT Operations)
With 2.8 years as a Senior Technical Specialist in Salesforce technology within IT operations, I bring a proven track record of success. My expertise spans the complete Salesforce development lifecycle, augmented by a 7-month internship at Softtech Cloud as a Salesforce Developer. Certified in both Salesforce Developer and Administrator roles, I excel in crafting seamless solutions. My tenure in IT operations enhanced my skills in system optimization and security. Known for delivering results with precision, I am poised to contribute to innovative Salesforce implementations, leveraging a unique blend of technical proficiency and hands-on experience.
Overview
7
years of professional experience
3
years of post-secondary education
4
Languages
2
Certificates
Work History
Softech Cloud Pvt LtdPune
Salesforce Developer Intern
06.2023 - Current
Job overview
- Actively contributed to the design and implementation of custom solutions on the Salesforce platform.
- Engaged with cross-functional teams for collaborative projects, ensuring seamless integration and optimal functionality.
- Successfully integrated Salesforce with external systems using Apex and Visualforce, enhancing overall system efficiency.
- Proficiently managed data migration tasks, maintaining a sharp focus on data quality and integrity.
- Played a pivotal role in leveraging Jira for efficient project management, contributing to streamlined workflows and successful project outcomes.
ConcentrixPune
Senior Technical Support Specialist
12.2021 - 07.2023
Job overview
- Played a pivotal role as a Salesforce Administrator, contributing to enhanced efficiency and streamlined data management within the Salesforce platform.
- Significantly contributed to the company's operational success through effective Salesforce administration.
- Proficient in using BMC REMEDY for efficient ticket management.
- Experienced in ServiceNow, leveraging it for streamlined and effective ticketing processes.
WNSPune
Customer Service Representative
01.2020 - 08.2020
Job overview
- Contributed 1 year of valuable customer service experience.
- Honed communication skills through interactions with diverse customers.
- Developed empathy and a customer-centric approach.
- Successfully resolved customer inquiries to ensure satisfaction.
STARTEK Pvt LtdPune
Customer Service Representative
02.2017 - 06.2020
Job overview
- Further enhanced customer service skills during a 1-year tenure.
- Expertise in handling a wide range of customer needs.
- Provided top-notch support to meet and exceed client expectations.
- Maintained positive customer relationships through effective communication.
Education
Sardar Patel College Chandrapur
Bachelor of Science from Computer And Information Sciences
06.2020 - 06.2023
Timeline
Salesforce Certified Administrator
08-2023
Salesforce Certified Platform Developer I
08-2023
Salesforce Developer Intern
Softech Cloud Pvt Ltd
06.2023 - Current
Senior Technical Support Specialist
Concentrix
12.2021 - 07.2023
Sardar Patel College
Bachelor of Science from Computer And Information Sciences
06.2020 - 06.2023
Customer Service Representative
WNS
01.2020 - 08.2020
Customer Service Representative
STARTEK Pvt Ltd
02.2017 - 06.2020
Certification
Salesforce Certified Administrator
Skills
Excellent analytical and problem-solving skills
Software
Visual Studio
JIRA
Service Now
RemedyBMC
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