Summary
Overview
Work History
Education
Timeline
Generic
ASHWINI KURADE

ASHWINI KURADE

PUNE

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

5
5
years of professional experience

Work History

Insurance Customer Service Representative

Reliance Nippon
Pune
01.2023 - 01.2024
  • Verified accuracy of customer data entered into the system.
  • Conducted direct mail campaigns, personal insurance reviews and outbound calling blitzes to coordinate prospecting.
  • Handled billing related activities focused on medical specialties.
  • Assisted new policyholders with processing claims.
  • Coordinated and planned investigations of claims to confirm compensability and coverage.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Precisely calculated refunds, premiums, and adjustments.
  • Analyzed sales trends and generated forecasts accordingly.
  • Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
  • Provided feedback and suggestions for process improvement initiatives.
  • Assisted with resolving complex claims or billing disputes in a timely manner.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
  • Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Signed payment approvals accepted claims.
  • Examined claims, records and procedures to grant approval of coverage.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Retained strong medical terminology understanding in effort to better comprehend procedures.
  • Collaborated with colleagues from other departments to resolve escalated customer issues.
  • Responded promptly to emails and phone calls from customers seeking assistance.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Handled modification and updating of policies.
  • Processed new policy applications and updated existing policy documents.
  • Fostered strong relationships with current and prospective clients to maintain client retention.
  • Facilitated payment processing for premium payments and renewals.
  • Asked probing questions and offered solutions to resolve customer issues.
  • Entered leads and new applications, pulled data reports, and submitted changes to attract and retain customers and increase business.
  • Developed strong relationships with clients by providing exceptional customer service.
  • Built trusted partnerships through open and interactive communication to earn positive customer feedback.
  • Maintained accurate records of customer interactions and transactions.
  • Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
  • Served as subject matter expert for non-standard coverage questions, property damage and collision.
  • Applied basic insurance underwriting knowledge to evaluate and analyze information.
  • Implemented strategies to increase efficiency of processes.
  • Performed administrative duties such as filing, scanning, faxing, copying documents.
  • Generated reports based on client data to analyze trends in customer service needs.
  • Drafted statements of loss to summarize payments, underlying policy coverages and damages.
  • Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
  • Corresponded with insured or agent to obtain information or inform of account status or changes.
  • Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
  • Investigated discrepancies between actual charges and expected premiums.
  • Navigated computer system to look up customer information and update policies.
  • Advised customers on available coverage options that best fit their individual needs.
  • Greeted customers and provided prompt, courteous service.
  • Attended training and educational seminars to enhance knowledge and credentials.
  • Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
  • Prepared and reviewed insurance-claim forms and related documents for completeness.
  • Conducted follow-up calls to ensure satisfactory resolution of customer issues.
  • Examined automobile policies with third-party liability, accident benefits and collision benefits.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Provided quotes on various types of insurance policies.
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
  • Researched relevant policy information to answer customer questions.
  • Collaborated with fellow team members to manage large volume of claims.

Manufacturing Engineer

sedemac mechatronics
Mumbai
01.2019 - 12.2022
  • Verified supplier compliance through inspection of sites and procedures.
  • Addressed and resolved technical concerns to comply with internal standards and regulatory requirements.
  • Established design and fabrication parameters and interpreted tests to verify adherence.
  • Identified cost reduction opportunities through improved processes, materials utilization, and waste elimination initiatives.
  • Established procedures for preventive maintenance activities on all machinery and equipment used in the production area.
  • Coordinated with vendor representatives to organize schedules, review specifications and meet quality goals.

Education

High School Diploma -

ICRE (AIDED)
GARGOTI
04-2018

Timeline

Insurance Customer Service Representative

Reliance Nippon
01.2023 - 01.2024

Manufacturing Engineer

sedemac mechatronics
01.2019 - 12.2022

High School Diploma -

ICRE (AIDED)

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