Ashwini Matore
Hyderabad
Summary
Experienced Senior Customer Service Associate skilled in claims processing and quality assurance. Known for attention to detail and problem-solving abilities, successfully coordinating benefits with various insurance providers. Committed to enhancing operational efficiency and client satisfaction. Dedicated customer service associate with expertise in claims processing and benefits coordination. Known for quality assurance and accurate data management, contributing to effective problem resolution and team collaboration to enhance operational efficiency.
Overview
1
1
year of professional experience
Work History
Senior Customer Service Associate
Ashwini
Hyderabad
03.2024 - Current
- Processed claims by reviewing documentation and verifying information accuracy.
- Collaborated with team members to resolve complex claims issues effectively.
- Utilized claims processing software to input data and track progress accurately.
- Verified claim data correctness in preparation for processing.
- Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
- Maintained accurate records of all processed claims in accordance with departmental requirements.
- Coordinated benefits with medical insurance plans and Medicare providers.
Education
Bachelor of Science - BSC Computer Science.
Osmania University.
Charakaman Hyderabad.07-2022
Associate of Science - MPC
Durga Prasad Banwari Lal Junior Girls College
Charakaman,Hyderabad.04-2019
High School Diploma -
Murarji Desai Residential School
Basavakalyan ,karnataka.04-2017
Skills
- Claims processing
- Benefits coordination
- Problem resolution
- Quality assurance
- Effective communication
- Analytical thinking
- Time management
Languages
English
First Language
Timeline
Senior Customer Service Associate
Ashwini
03.2024 - Current
Bachelor of Science - BSC Computer Science.
Osmania University.
Associate of Science - MPC
Durga Prasad Banwari Lal Junior Girls College
High School Diploma -
Murarji Desai Residential School