JIRA, ASSANA, AZURE, MICROSOFT EXCEL, PIECHAM, MYSQL
Ashwini Nirbhan
Software Engineer
Ujjain
Summary
To obtain a position within an organization that enables me to utilize my technical and Professional Skills to achieve assigned goals & ensure the successful completion of tasks & projects with the growth of organization. Logical (Team manager) bringing (6) years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Customer Support Executive (CSE-Advisor)
Teleperformance
04.2024 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Team Manager
DataPure
05.2019 - 02.2024
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Education
B.E. (C.S.E) -
S.G.S.I.T.S.(UJJAIN)
Higher Secondary - undefined
Govt.H.S.School
High School - undefined
Gyan Sagar Girls School
Skills
C
Platformworking
Operating System : Windows ,Linux
Software
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
German
Advanced (C1)
Certification
Certified [Training], [YapsilonITSolution] - [Jan 2019-May 2019]]
Plate Form working
Window, linux(ubantu)
Timeline
Customer Support Executive (CSE-Advisor)
Teleperformance
04.2024 - Current
Team Manager
DataPure
05.2019 - 02.2024
Certified [Training], [YapsilonITSolution] - [Jan 2019-May 2019]]
02-2019
B.E. (C.S.E) -
S.G.S.I.T.S.(UJJAIN)
Higher Secondary - undefined
Govt.H.S.School
High School - undefined
Gyan Sagar Girls School
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