ASHWINI PANDIVEL
Chennai
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Deputy Manager – CMS Product and Implementation
ICICI Bank Ltd
Chennai
06.2020 - Current
- Activation/ Deactivation of Cash and Cheque pickup facility
- Handling request, queries and issues related to Corporate Internet Banking
- Oversaw CMS (Cash Management System) and IPS (Integrated Payment System) onboarding
- Coordinating and Supporting clients
- Acquire and retain clients through positive and efficient customer service
- Collaborated on process and product training for Freshers
- Facilitated CMS cash and Cheque collection issues between Client and Vendor
- To ensure that the transaction of the clients goes through smoothly in case of electronic banking by giving them information about the transaction status in case of any rejects and pending reasons
- Handling Payments desk particularly Remittances (Inward & Outward) & queries pertaining to the same & simultaneously liaising with the back office team for the status of the payments
- Co-ordination with various banks on RECALL of RTGS / NEFT
- Processing of Outstation and Local cheques
- Follow up with various Banks for payments and for the status of cheques
- Understanding and proactively responding to customer needs
- Developing relationship and partnership to find solutions to customer needs
- Delivering the products timely and accurately
- Initiating regular client visits on a monthly basis.
Assistant Manager - Retail Branch Banking Operations & Sales
Axis Bank Ltd
Chennai
06.2018 - 06.2020
- Acquire & manage portfolios of Retail Business for CASA, TD & Cross- Selling products
- Making interaction with customers as front desk officer
- Accessing customer needs and introduce new products and services
- Account opening and Onboarding NTB clients (New to bank)
- Orchestrated as Main Teller – Cash Deposit, Withdrawal, Cash drawer Maintenance, Ledger maintenance, Vaulting and Book keepingPerform BOD and EOD
- Manage risk in every transaction and detect fraudulent transactions to prevent losses
- Resolve customers issues and provide relevant solution or information
- Orchestrated as front desk officer
- Managed financial transaction – NEFT , RTGS, FT, CTS Clearing,Cheque/ DD Printing, Bulk upload and Salary payments
- Processing and Resolving customer request form.
Customer Support Executive| AML KYC
HSBC Electronic Data Processing India Pvt Ltd
Chennai
05.2017 - 05.2018
- Determine individual and Corporate KYC requirements or clients based on the type of structure and relationship
- Verify Customer Identification Program (CIP) data for a client from documentation and additional research via publicly available and internal sources
- Understand the firms KYC requirements when completing documentation inclusive of customer identification program, Customer due diligence and Enhance due diligence
- Engage bankers and clients to obtain missing information responsible for submitting OFAC/PEP/NEG New screening request to the client.
Education
MBA - Finance & Marketing
Panimalar Engineering College
05-2017
B. Com - Company Secretaryship
Ethiraj College For Women
04-2015
Skills
- Good value system and high level of integrity
- Ample knowledge in banking activities, process and products
- An effective team-player with good communication and writing skills
- Data collation, rapport building, analytical and coordinating skills
- Facilitated team with various assigned tasks
- Problem solver & quick learner
- Easily adaptable to new environment
Personal Information
- Total Experience: 7+ Years
- Date of Birth: 07/27/94
- Gender: Female
- Nationality: Indian
- Marital Status: Yes
Languages
- English
- Tamil
Timeline
Deputy Manager – CMS Product and Implementation
ICICI Bank Ltd
06.2020 - Current
Assistant Manager - Retail Branch Banking Operations & Sales
Axis Bank Ltd
06.2018 - 06.2020
Customer Support Executive| AML KYC
HSBC Electronic Data Processing India Pvt Ltd
05.2017 - 05.2018
MBA - Finance & Marketing
Panimalar Engineering College
B. Com - Company Secretaryship
Ethiraj College For Women
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