Ashwini Paramshetti

Key Skills and Responsibilities:

✔ Core ServiceNow Development:

• Implemented and customised Incident, Change, Problem, and Service Catalogue modules.
• Designed and configured tables, forms, lists, views, and dictionary overrides.
• Developed business rules, client scripts, UI policies, UI actions, and script includes.

✔ Workflow and Automation:

• Created and maintained custom workflows for catalog items, and ITSM
  processes. Automated repetitive tasks using scheduled jobs.
  

✔ Data Migration and Integration:

• Managed data imports using data sources, import sets, and transform
  maps. Created and managed update sets for development-to-production
  migrations.

✔ Service Portal and Widget Design:

• Built and customised widgets using HTML, JavaScript, and ServiceNow's
  widget framework.
• Implemented user-friendly interfaces and enhanced self-service portals.

✔ Administration and Support:

• Handled instance maintenance, user/group/role management, and ACL
  configurations. Provided production support and resolved tickets across
  lower lifecycle environments.

✔ Notifications and Communication:

• Designed HTML-based email templates and configured inbound and
  outbound email actions.
• Configured email notifications triggered by workflow conditions and
  business rules.

✔ Governance, Risk, and Compliance (GRC):

• Hands-on experience in GRC module configurations, including button
  and widget customisations.

✔ Project Experience Highlights:

• Implemented SLAs for incident management.
• Customised service request forms and validations.
• Implemented SLAs for incident management.
• Engaged in client workshops and prepared technical documentation.

✔ Best Practices:

• Followed ServiceNow coding standards, naming conventions, and modular scripting techniques.