Ashwini Ravi

Client – Novartis and Dr. Reddy, India.

Provided post-implementation support services such as resolving user queries and issues reported by users on a daily basis.

Resolved issues related to material master data, vendor master data, purchasing documents and pricing conditions.

• Maintained and monitored existing business processes within the SAP MM module ensuring compliance with organizational standards.

• Participated in meetings with internal stakeholders to discuss their requirements for implementing new features or making modifications in the existing ones.

• Interacted directly with customers via phone or email inquiries, providing timely resolution of their questions or concerns.

• Actively participated in knowledge sharing sessions among team members about best practices in configuring modules related to SAP MM.

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.

• Managing IT operations and leading cross-functional teams, overseeing specific areas such as network security, data management, and user support.
• Monitored customer service team performance, providing guidance on how to handle difficult situations.
• Developed and implemented escalations process to ensure customer satisfaction.