Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ASHWINI SWAIN

Ratnagiri,Maharashtra

Summary

Experienced professional with a robust background in community management, marketing, and product operations. Holds an MBA in IT & Analytics from Symbiosis Institute of Business Management and a BMS in Marketing from the University of Mumbai. Versatile skill set honed at startups like Pratilipi and PagarBook, including project management, customer satisfaction, and stakeholder engagement. Completed a Product Management course to enhance strategic capabilities. Proven track record in managing large communities, driving user engagement projects, and contributing to revenue growth. Proficient in tools such as JIRA, Amplitude, and Notion. Eager to apply diverse expertise to excel in quality assurance, product management, and product marketing, fostering operational excellence and innovation.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Manager

Pratilipi
10.2021 - Current
  • Managed product operations and a community of 80,000+ members.
  • Led product promotion campaigns, user research, and stakeholder engagement.
  • Directed US product operations, focusing on content acquisition, monetization, and market research.
  • Optimized notifications strategies to increase call-to-action (CTA).
  • Utilized JIRA, Amplitude, Freshdesk and Notion for project management & user analysis.
  • Developed content marketing strategies to drive revenue growth.
  • Provided timely responses to community inquiries, fostering strong relationships between members and the brand.
  • Collaborated with cross-functional teams to improve the overall user experience.

Marketing & Product Operations

PagarBook
09.2020 - 10.2021
  • Directed product testing, onboarding, and B2B sales for a 3,000+ member community.
  • Developed marketing strategies and enhanced customer satisfaction.
  • Managed product rollouts, user training, testing, and internal communications.
  • Collaborated with cross-functional teams to help improve operational workflow.
  • Enhanced customer satisfaction by identifying and resolving product-related issues in a timely manner.
  • Assisted in the development of marketing campaigns that effectively promoted key features and benefits of products, driving brand awareness among target audiences.

Marketing Intern

PagarBook
09.2020 - 01.2021
  • Assisted in marketing strategy planning and product testing.
  • Managed community interactions and supported product operations.

Education

MBA - IT & Analytics

Symbiosis Institute of Business Management
Maharashtra, India
06.2025

Bachelor of Management Studies - Marketing

University of Mumbai
Maharashtra, India
04.2020

Intermediate (XII) -

Abhyankar Kulkarni Jr. College
Maharashtra, India
03.2017

Skills

  • Problem-Solving & Strategic Thinking
  • Project Management
  • Market Research & Analysis
  • User Research & Usability Testing
  • Business Process Improvement
  • Customer Journey Mapping
  • Data Analysis & Reporting
  • Documentation
  • Customer Relationship Management (CRM)
  • Stakeholder Management
  • Teamwork
  • Leadership
  • Adaptability
  • Time Management

Certification

  • R Programming Certification by Simplilearn
  • JIRA Software & Confluence Course by Udemy
  • UI UX Design by Udemy
  • Product Management Course by Airtribe

Timeline

Operations Manager

Pratilipi
10.2021 - Current

Marketing & Product Operations

PagarBook
09.2020 - 10.2021

Marketing Intern

PagarBook
09.2020 - 01.2021

MBA - IT & Analytics

Symbiosis Institute of Business Management

Bachelor of Management Studies - Marketing

University of Mumbai

Intermediate (XII) -

Abhyankar Kulkarni Jr. College

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ASHWINI SWAIN