Content and Digital Marketing professional with 5 years of experience in content moderation, content analysis, content strategy, and digital marketing operations, including website development, social media, SEO, content planning, and campaign execution. Strong analytical and compliance-focused background with a data-driven approach to improving content performance and audience engagement.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Content Collaborator
Clover Infotech Pvt Ltd
08.2024 - 10.2024
Client: ICICI Lombard GIC
1. Manage content trackers to ensure accurate and up-to-date information.
2. Facilitate collaborations between different teams to streamline content creation and delivery processes.
3. Coordinate with team members to gather requirements and provide necessary support for content-related tasks.
4. Assist in organizing meetings, preparing agendas, and documenting meeting minutes.
5. Communicate effectively with team members to ensure smooth workflow and timely delivery of content.
6. Assist in basic administrative tasks as required.
7. Handled official WhatsApp channel
8. Content planning, creation, scheduling for WhatsApp channel
9. Content creation for promoting ICICI Lombard’s Chatbot Ria.
10. Email communication content planning
11. Policy Kit designing and planning content
Content Strategy Expert
Mohalla Tech Private Limited, ShareChat
03.2022 - 08.2024
A. Content Strategist:
1. Developed and implemented content Strategies across multiple platforms to enhance brand visibility and engagement.
2. Analyzed performance metrics to refine content approaches and achieve KPIs.
3. Collaborated with cross functional teams to create cohesive content plans and marketing campaigns.
B. Community Manager:
1. Managed and grew online communities, ensuring active engagement and user satisfaction.
2. Developed and executed community building strategies, leading to 63% increase in Community engagement.
C. Social Media Manager:
1. Oversaw social media operations, including content creation, scheduling and analytics.
Implemented social media campaigns that resulted in 72% increase in followers and engagement rates.
D. Live Audio Platform Specialist:
1. Managed live audio content, ensuring smooth delivery and high quality experiences.
2. Collaborated with content creators and technical teams to resolve issues and enhance platform functionality.
Intern - Content Operations
Mohalla Tech Private Limited, ShareChat
12.2021 - 03.2022
As content operation associate handled a range of tasks aimed at ensuring smooth functioning of the platform.
Key responsibilities including: Data analysis, content moderation, user support, process improvement, collaboration with teams, process improvement.
Operations Representative
Concentrix Daksh
12.2019 - 05.2021
Content analyst
1. Monitoring user generated content to ensure compliance with community guidelines, reviewing and taking appropriate action on reported content and maintaining a safe and inclusive environment.
2. Resolved user issues and escalated concerns as needed, maintaining a high standard of content quality.
Education
Bachelor of Science - Computer Science
G. H. Raisoni College of Engineering And Management
Wagholi Pune
04.2001 -
Skills
Strategic content planning
Social Media Management
Community Engagement
Content creation & Moderation
Data analysis & performance metrics
Live audio & video management
Cross functional collaboration
Content planning
Communications analysis
Skilled in utilizing 15 AI Tools
Timeline
Content Collaborator
Clover Infotech Pvt Ltd
08.2024 - 10.2024
Content Strategy Expert
Mohalla Tech Private Limited, ShareChat
03.2022 - 08.2024
Intern - Content Operations
Mohalla Tech Private Limited, ShareChat
12.2021 - 03.2022
Operations Representative
Concentrix Daksh
12.2019 - 05.2021
Bachelor of Science - Computer Science
G. H. Raisoni College of Engineering And Management