Ashwini Thakur
Process Associate
Hyderabad,TG
Summary
Adept at problem-solving and critical thinking, I significantly enhanced workflow efficiency at Genpact by streamlining processes and fostering cross-departmental collaboration. My freelance work with educational institutions underscored my commitment to client satisfaction, leading to repeat business through high-quality, customized solutions. My expertise in effective communication and market research drives consistent project success.
Overview
7
7
years of professional experience
Work History
Freelancer
Freelance Work With Educational Institution
12.2021 - 01.2025
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
Worked as Process Associate in Genpact
Genpact
04.2018 - 12.2021
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Collaborated with team members for enhanced process efficiency and productivity.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Acted as primary point of contact for client escalations, resolving issues swiftly to maintain high levels of client satisfaction.
- Facilitated cross-departmental collaboration, leading to more cohesive and efficient project completion.
- Streamlined processing procedures, significantly reducing errors and improving overall workflow efficiency.
Education
Bachelor of Arts - Commerce
Anish College of Commerce
Hyderabad, India 04.2001 -
Skills
Customer support
Problem-solving
Critical thinking
Task prioritization
Virtual assistance
Translation services
Market research
Email marketing
Self motivation
Effective communication
Interpersonal skills
Problem-solving aptitude
Timeline
Freelancer
Freelance Work With Educational Institution
12.2021 - 01.2025
Worked as Process Associate in Genpact
Genpact
04.2018 - 12.2021
Bachelor of Arts - Commerce
Anish College of Commerce
04.2001 -
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