Results-oriented manual testng profile with 5+ years of experience in the software testing industry. Proficient in creating comprehensive test plans, executing test cases, and reporting defects.
Skilled in identifying critical issues and collaborating with cross-functional teams to resolve them promptly.
Summary:
· Overall experience around 12 years on implementation and integrating software solutions and Technical Support.
· Worked in Sphera Solutions since April 2018 to November 2023.
· Worked as Support Engineer for Aptean India, Bangalore from November 2012 to Mar 2018.
· Software Engineer for Sean Soft Technologies Pvt Ltd, Bangalore from Jan 2012 to Oct 2012.
· Contract Engineer for BEL, Bangalore from Aug 2008 to Aug 2011.
· Having experience in implementing and integrating software solutions like Intelligent Authoring, PSD Tools for customers globally in EHS&S domain and Environmental Health and Safety domain.
· Expertise in SQL Server 2019.
· Work on end-to-end delivery of application including requirement gathering and collaborating the project requirements with the respective stack holders.
· Testing the tools, creating work items for Bugs using Devazure.
· Responsible for all User Acceptance Testing (UAT) and Project Sign off process.
· Coordinate with customers on UAT, tracking defects, manage project and deliverables until the Project is go live.
· Work with product development team on enhancements for the features based on customer requirement.
· Conduct training for the customers on the products installed.
· Lead a team with good leadership and enthusiasm.
· Involved in Customer Interaction across the globe for the product.
· Responsible for debugging the troubleshoot the issue faced during implementation and UAT.
· Worked on the support role for Pivot CRM
· Analyzing the issue, replication, troubleshooting, resolution, and escalation vetting using sound judgment and creative and innovative ways to solve problems related to CRM Application (Support Engineer) utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions, tailored specifically to each individual business need. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly.
Designation: Engineer (Pivotal CRM)
Pivotal CRM is a customer relationship management (CRM) software system offered by Aptean (CDC Software), an enterprise and CRM software and service company headquartered in Atlanta, GA.
· Providing high-level customer support in resolving critical business issues related to CRM Software and co-ordinate with customer across the globe to meet SLA defined.
· Analyze, replicate, resolve, debug and escalate the issues related to CRM Application reported by customers.
· Work closely with the Services team for the product customization during CRM implementation and Go Live process.
· Report issues as a bug post replicating the issue on versions reported by customer.
· Suggesting reliable workaround method to counter the bug until the fix was provided.
· Work with Product Development to ensure that any bug reported by clients is fixed in a timely manner and adhering to the agreed SLA's.
· Maintaining knowledge base articles for CRM Modules on timely basis which is accessed by all the customers.
Designation: Software Engineer
Responsibilities:
· Understanding requirements.
· Coding and unit testing.
· Involved in Functional and Integration Testing, Implementation.
Project#1:
Title: SchoolERP
Description: This software is a web-based application which built by our own company to move in with the market. This is used for School management. It includes Student registration, Staff registration, Transport management, Hostel management, Sports events etc.
Project#2:
Title: ProffRexx
Description: This software is a windows application built in accordance with educational requirements. Professor Rexx is multipurpose school/college management software for educational institutions in worldwide for all administration, management and learning related activities. To Mobilize work force, use it to manage students, teachers, employees, courses and all the system and process related to running your institute efficiently.
Designation: Contract Engineer
Responsibilities:
· To carry out MRP run for Projects using MOQ and free stock in SAP R/3.
· To convert planned orders in the system after carrying out MRP runs for projects into production orders for in-house launching and purchase requisitions for external procurement.
· Responsibility to create production order and ensure that the basic materials for production are available and reach the specific work center on scheduled time for production.
· To track and record the details of the manufacturing processes and maintaining planning calendar.
· To initiate Purchase requisition for Purchased parts and coordinate with the purchase department for the early procurement of materials.
Quality Assurance