Ashwini Tushar Wagh
Kandivali West
Summary
Dynamic professional with over 17 years of specialized experience in complex lease, accounting, and finance service environments, currently excelling as a Project Manager at Accenture Services Pvt. Ltd. in Mumbai. Expertise in end-to-end service delivery and client satisfaction, complemented by a proven track record of leading and mentoring large operational teams, including a workforce of 45 professionals dedicated to two distinct clients. A Bachelor’s degree in commerce provides a strong foundation in financial principles such as accounts, auditing, and corporate finance. Committed to leveraging skills and experience to contribute significantly to organizational goals while pursuing opportunities for personal and professional growth.
Overview
19
19
years of professional experience
Work History
Project Manager
Accenture Credit Services Pvt. Ltd, MUMBAI
05.2007 - Current
- Preparing the effort estimation for the new project/client, transition and stabilizing new process/client, checking of financial status and manage the revenues and billings, Final Quality check for Client Deliverables, Manage client deadlines, Client calls and client reports
- Conducting detailed analysis of the client's job profile and project requirements to prepare accurate effort estimations, forming the foundation for project timelines and resource allocation.
- Strategically assemble and onboard a high-performing project team, overseeing the entire project lifecycle from the initial transition phase through to stable, BAU (Business As Usual) operations.
- Designed a complete transition plan including Trainings, SOPs, Process maps, pilot deals and feedback and on time go live.
- Design and maintain the project pricing template, aligning costs directly with defined client deliverables and ensuring competitive and profitable service rates
- Develop and rigorously manage the master production schedule, ensuring all team deliverables meet critical client deadlines and project milestones.
- Take ownership of the project's financial health, including tracking budgets, managing expenses, and ensuring timely invoicing to maintain profitability.
- Facilitate transparent and effective communication by promptly disseminating relevant client emails and updates to the team, keeping everyone aligned on project status and expectations.
- Proactively share key clarifications via email to resolve potential roadblocks, ensuring team members have the necessary information to work efficiently and minimize delays.
- Provide hands-on guidance and support to new team members, assisting them in successfully completing assigned tasks and integrating smoothly into the project workflow.
- Develop and utilize a structured feedback form to provide constructive, actionable performance reviews and developmental guidance to the analysts.
- Serve as the first point of contact for all project-related queries and issues, providing rapid clarification and resolution, both verbally and through professional email correspondence.
- Conduct thorough final reviews and quality checks on all deliverables before client submission, serving as the final gatekeeper to ensure accuracy and compliance with client specifications.
- Implement and monitor internal process controls to mitigate operational risks, safeguarding data integrity and ensuring the reliability of financial reporting in compliance with internal standards.
- Designed Business Continuity strategy, focusing on resource allocation, critical infrastructure backup, and employee communication procedures in response to natural emergencies.
- Department: ACS-DAS
Skills
Project management
Accomplishments
- Been awarded several times “Performer of the Day” and “Star of the Month”.
- Been a part of BPO Summit Awards Champions Trophy Award for SITE Center Project.
- Has received appreciation from client on successful completion of project.
PERSONAL VITAE
Date of Birth: 2nd June 1986 Marital Status: Married Correspondence Address: B/801, Kartikey Apartment, Kandivali West - 67 References: Will be furnished on request I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.
APPLICATIONS USED
JD Edwards, Amazon Workspace, Lease Probe, Lucernex, and MRI.
Timeline
Project Manager
Accenture Credit Services Pvt. Ltd, MUMBAI
05.2007 - Current