Parag Santosh Mhatre
Mumbai
Summary
Expert Corporate travel consultant bringing 12+ years of expertise in travel industry operations, tour management. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service. Strong organizational skills while ensuring quality customer service exceeds client's expectations. My go-getter attitude and self-motivation helps me in identifying and empowering people with the best of their abilities which in turn helps in building robust processes.
Overview
17
17
years of professional experience
Work History
Senior Travel Consultant
Gilpin Tours & Travel Management India Pvt. Ltd.
Mumbai
05.2023 - Current
- Company Overview: Handling domestic & international travel booking for 'Sony Pictures Networks' also known as Culver max entertainment
- Handling domestic & international travel booking for 'Sony Pictures Networks' also known as Culver max entertainment
- Looking after rebooking & cancellations
- Closing billing on timely basis
- Assisting with visa applications
- Took ownership and accountability of work ensuring 100% booking accuracy
- Handling domestic & international travel booking for 'Sony Pictures Networks' also known as Culver max entertainment
Travel Sales Consultant - Frontline Agent
Etraveli group
06.2021 - 04.2023
- Handling queries of international walking customers over calls, chat & emails
- Working on GDS (Amadeus, Galielo,Sabre) also NDC bookings
- Rebooking, Cancellation
- Acting as a liaison between customers and company to provide timely information concerning Flight schedule, connections, Baggage, Ticket exchange & refunds
Senior Travel Consultant
dnata International Private Limited
Mumbai
04.2018 - 08.2020
- Handled corporate accounts like Glenmark Pharmaceuticals, Warburg Pincus India Private Limited, General Atlantic India, GP Global etc
- Solely overseeing the business travel for Tecnimont Private Limited
- Provide complex travel consultation with a demonstrated knowledge of Domestic & International Travel
- Efficiently managed group bookings
- Acting as a liaison between customers and airline personnel to provide timely information concerning Flight schedule, connections, Ticket exchange & refunds
- Closing client billing accurately on time
- Visa Coordination
- Handling Domestic & International Enquiries & doing Reservations
- Closing client billing accurately on time
Assistant Manager
Shree Plan Your Journey Private Limited
Mumbai
09.2016 - 02.2018
- Responsible for travel arrangements of high profile government clients such as: Ministry of External affairs, Indian Navy, Indian Air Force, Director General of Shipping, Aadhar- Unique Identification Authority of India, Special Protection Group (PMO office), National Investigation Agency (NIA, Mumbai), Ministry of Sports & youth affairs, CBFC, ATS Maharashtra, National Academy of Custom Excise and Narcotics, Sports Authority of India (NACEN), etc
- Efficiently managed group bookings
- Handled team of 4 Travel Consultants
- Training Staff & keeping them well versed with the new process and updates
- Keeping proper records of all needful documents and mails
- Handled corporate accounts like IPCA, Alkem Laboratories & Wockhardt Ltd
- Efficiently managed group bookings
- Training Staff & keeping them well versed with the new process and updates
- Successfully booked and leaded Group of 1200 Indian Defence personnel from India to Russia
- Leaded “BRICS” nations football Tournament at Goa in 2016
- Leaded Indian Defence - DSSC Coonoor Group of 580 passengers to Andaman and back
Senior Travel Consultant
dnata International Private Limited
Mumbai
06.2015 - 09.2016
- Handled corporate accounts like Glenmark Pharmaceuticals, Warburg Pincus India Private Limited, General Atlantic India, GP Global etc
- Solely overseeing the business travel for Tecnimont Private Limited
- Provide complex travel consultation with a demonstrated knowledge of Domestic & International Travel
- Efficiently managed group bookings
- Acting as a liaison between customers and airline personnel to provide timely information concerning Flight schedule, connections, Ticket exchange & refunds
- Closing client billing accurately on time
- Visa Coordination
- Handling Domestic & International Enquiries & doing Reservations
- Closing client billing accurately on time
Assistant Manager
Shree Plan Your Journey Private Limited
Mumbai
10.2011 - 06.2015
- Responsible for travel arrangements of high profile government clients such as: Ministry of External affairs, Indian Navy, Indian Air Force, Director General of Shipping, Aadhar- Unique Identification Authority of India, Special Protection Group (PMO office), National Investigation Agency (NIA, Mumbai), Ministry of Sports & youth affairs, CBFC, ATS Maharashtra, National Academy of Custom Excise and Narcotics, Sports Authority of India (NACEN), etc
- Efficiently managed group bookings
- Handled team of 4 Travel Consultants
- Training Staff & keeping them well versed with the new process and updates
- Keeping proper records of all needful documents and mails
- Handled corporate accounts like IPCA, Alkem Laboratories & Wockhardt Ltd
- Efficiently managed group bookings
- Training Staff & keeping them well versed with the new process and updates
- Successfully booked and leaded Group of 1200 Indian Defence personnel from India to Russia
- Leaded “BRICS” nations football Tournament at Goa in 2016
- Leaded Indian Defence - DSSC Coonoor Group of 580 passengers to Andaman and back
In charge
Flightsafar.com
Mumbai
07.2009 - 10.2010
- Immediate closure of the Invoices & Billing within the stipulated time
- Handling Domestic & International Enquiries & doing Reservations
- Working on CRS - Galileo
- Cancellation and Refunds
- Training Staff
- Resolving Agents / Staff Queries
- Responsible for Quality Checks & Roster making
Education
Diploma - IATA Foundation
Tradewings Institute of Management
Mumbai01.2028
Bachelor of Commerce - Accounting
Shailendra Education Society's
Mumbai01.2009
HSC -
Shailendra Education Society
Mumbai01.2005
SSC -
St Josephs High School
Mumbai01.2003
Skills
- Interpersonal skills
- Telephone skills
- Customer service skills
- Organizational skills
- Time management skills
- Project management
- Communication skills
- Relationship building
- Knowledge of reservation systems (GDS - Galileo & Amadeus)
- Knowledge of IATA rules
- Basic faring
- Adaptability
- Problem resolution skills
- Computer skills
- Attention to detail
- Reliability
- Dependability
- Team orientation
- Results driven
- Administrative assistance
- Proficiency in Microsoft applications
- Conflict resolution
Additional Information
Efficiently handled high profile government clients such as Ministry of External affairs, Indian Navy, Indian Air Force, Special Protection Group (SPG - PMO OFFICE), NIA Mumbai, UIDAI, CBFC, ATS Maharashtra, National Academy of Custom Excise and Narcotics, Sports Authority of India., Successfully booked and leaded Group of 1200 Indian Defence personnel from India to Russia., Leaded “BRICS” nations football Tournament at Goa in 2016., Leaded Indian Defence - DSSC Coonoor Group of 580 passengers to Andaman and back., Effectively managed travel coordination for Tecnimont Private Limited for the past one year providing error free travel servicing to employees and senior management., Handled Corporate Accounts like Glenmark /IDFC/ Marico / Warburg Pincus India Limited, General Atlantic India., Recovered old outstanding payments and ensured the financial health of the current transaction.
Languages
- English
- Marathi
- Hindi
Hobbies and Interests
- Sports
- Listening music
- Travelling
Timeline
Senior Travel Consultant
Gilpin Tours & Travel Management India Pvt. Ltd.
05.2023 - Current
Travel Sales Consultant - Frontline Agent
Etraveli group
06.2021 - 04.2023
Senior Travel Consultant
dnata International Private Limited
04.2018 - 08.2020
Assistant Manager
Shree Plan Your Journey Private Limited
09.2016 - 02.2018
Senior Travel Consultant
dnata International Private Limited
06.2015 - 09.2016
Assistant Manager
Shree Plan Your Journey Private Limited
10.2011 - 06.2015
In charge
Flightsafar.com
07.2009 - 10.2010
Diploma - IATA Foundation
Tradewings Institute of Management
Bachelor of Commerce - Accounting
Shailendra Education Society's
HSC -
Shailendra Education Society
SSC -
St Josephs High School