MBA Graduate with 9 years of extensive experience in finance, general insurance, back office operations, UK pensions, core retirement, process improvements, and team management. Proven expertise in driving process efficiency, executed successful migration projects and strong analytical skills. Adept at driving efficiency and managing large teams. Seeking a senior- level business analyst role to leverage my skills in optimizing business processes and contribute to strategic organizational goals.
*Created SOPs and standardized response templates for pensions.
*Initiated TAT case tracker and retirement checklist.
*Developed auto-response documents to minimize manual work which helped to reduced errors by 16%.