Summary
Overview
Work History
Education
Skills
Career Overview
Accomplishments
Affiliations
Timeline
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Ashwini Zope

Mumbai

Summary

Detail-oriented finance graduate with a strong foundation in payment processing and effective communication. Demonstrated ability to resolve client inquiries and enhance operational efficiency through quality control. Eager to leverage analytical skills and adaptability in a dynamic commercial environment.

Overview

7
7
years of professional experience

Work History

Data Associate

State Street Syntel Services Private Limited
09.2020 - Current
  • Resolved investor queries regarding payments, dividends, commissions, and general inquiries, ensuring accurate information delivery.
  • Followed up with clients to resolve unsettled subscription payments, enhancing customer satisfaction.
  • Engaged with end clients to address their inquiries and provide support.
  • Solved customer queries promptly and collaborated with overseas team to ensure effective communication.
  • Executed ad-hoc requests from investors promptly.
  • Responsibility of faxing contract notes, monthly statements and other relevant documents to investors and performing quality check while maintaining highest level of confidentiality with the information accessible.

Student clerk

Mumbai District Central Co-Operative Bank Limited
08.2019 - 02.2020
  • Processed cheque transactions with accuracy to ensure timely customer service.
  • Opening and closing various types of accounts.
  • Managed customer service operations to enhance client satisfaction and resolve inquiries efficiently.
  • NEFT RTGS transfer.
  • Gold loan opening closing.
  • Conducted CIBIL checks for clients to facilitate informed lending decisions.
  • Lien revoke.

Education

Graduate - Bachelor of Accounting and finance

Vikas college of Arts, Science and Commerce

H.S.C - Commerce

Vikas college of Arts, Science and Commerce

Skills

  • Data analysis
  • Advanced Excel skills
  • Payment processing expertise
  • Quality control
  • Detail-oriented approach
  • Time management abilities
  • Adaptability and flexibility
  • Effective communication
  • Client communication
  • Calm under pressure

Career Overview

  • Data Associate, State Street Syntel Services Private Limited, Luxembourg, Luxembourg, 09/01/20, Present, Solving customer queries within time and connecting with the overseas team., Responsibility of faxing contract notes, monthly statements and other relevant documents to investors and performing quality check while maintaining highest level of confidentiality with the information accessible.
  • Student Clerk, Mumbai District Central Co-Operative Bank Limited, Mumbai, Maharashtra, India, 08/01/19, 02/01/20, Clearing cheque., Opening and closing various types of accounts., Customer service operation., NEFT RTGS transfer., Gold loan opening closing., CIBIL., Fixed deposit renewal., Fixed deposit premature closing., Lien revoke., Lien noting.
  • Assistant, Vidya Vikas Employees Co-Op. Credit Society, Mumbai, Maharashtra, India, 11/01/15, 07/01/19, Completed loan applications, including credit analysis and summaries of loan requests, and submit to loan committees for approval., Managed over 280 individual accounts., Actively pursue customers who have past due invoices on their account., Evaluated customer applications and determine credit limits., Posted payments into accounting software., Prepared and deposited daily payments., Contacted clients for payment of past due invoices., Researched credit references., Reconciled accounts and creating spreadsheets for management or customer review.

Accomplishments

Awarded with Champ and Titan for working above and beyond the required working hours.

Affiliations

Resolving hyper-care clients' queries related to trade, payment, contract notes, and statements.

Timeline

Data Associate

State Street Syntel Services Private Limited
09.2020 - Current

Student clerk

Mumbai District Central Co-Operative Bank Limited
08.2019 - 02.2020

Graduate - Bachelor of Accounting and finance

Vikas college of Arts, Science and Commerce

H.S.C - Commerce

Vikas college of Arts, Science and Commerce
Ashwini Zope