ASHWINI ASHOK GAIKWAD
Thane
Summary
I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service
Pulswaves Solution
08.2022 - 03.2024
- There was an blended process where we used to solve customer queries on calls as well as on chat support.
- Developed customer service procedures, policies and standards for customer service department.
- Developed and implemented customer service policies to ensure quality customer service.
- Conducted customer service surveys to identify areas of improvement in customer service.
- Cold calling , networking to seek out new sales opportunity.
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results.
- Gather feedback from customers or prospects and share with internal teams
Inbound Sales Representative
Shivami Cloud Services
03.2022 - 07.2022
- We used to sale Google, Microsoft Cloud Storage or products in Shivaami
- Identified customer needs and recommended products accordingly.
- Provided accurate information regarding product features, pricing and availability.
- Conduct meet on Google meet for further procedure.
- Developed creative strategies for upselling and cross-selling products and services.
- Collaborated with marketing team to create promotional campaigns for customers.
- Conducted follow-up calls to existing customers to ensure satisfaction levels.
Sr. Sales Executive
India Infoline
12.2018 - 01.2022
- We need to do outbound calls where we used to sale life insurance as well as health insurance of different companies but mainly we used to sale Bharti-axa life insurance.
- Conducted presentations to potential customers to demonstrate products or services capabilities.
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
Education
HSC -
Shree Shiv Chhatrapati College, Junnar
Pune01.2014
SSC -
K.M.V Junnar
Pune01.2012
Bachelor of Computer Applications -
Bharati Vidyapeeth Pune
Skills
- Excellent customer service Skills
- Team player we well as individual performer
- Hard Working
- Quick Learner
- Customer Handling
- Customer Service
- Customer Service Management
- Excellent customer service
- Managing Customer Complaints
- Registration services
- Acquiring customers
Languages
- Marathi
- Hindi
- English
DOB
19 April
Timeline
Customer Service
Pulswaves Solution
08.2022 - 03.2024
Inbound Sales Representative
Shivami Cloud Services
03.2022 - 07.2022
Sr. Sales Executive
India Infoline
12.2018 - 01.2022
HSC -
Shree Shiv Chhatrapati College, Junnar
SSC -
K.M.V Junnar
Bachelor of Computer Applications -
Bharati Vidyapeeth Pune
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