SAP end user
Seller Support Associate expert in customer service with [Number] plus years of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated to help service team members exceed goals and increase seller satisfaction ratings.
Also gained knowledge in accounts payable department in the fields of processing of invoices, checking duplicate payments, contacting vendors for any discrepancies, performing payment run.
· Key Areas: Accounts Payable various activities ERP Applications: SAP Accounts payable end user screen, Nike flow, DAT and Proflow
· Validating, Indexing of invoices and ensuring compliance with Nike policies and procedures
· Processing of PO and Non-PO based invoices with accuracy
· Auditing of processed invoices to maintain accuracy and avoid duplicate payment
· Pulling open items for invoices from SAP and ensure all the invoices are paid on time
· Perform duplicate audit tool before payment run and preparing vendor/urgent payment proposal
· Monitor and clearing 'on hold' invoices in a timely manner
· Interaction with supplier through telephone and email communication
· Performing Payment proposal on a weekly basis
· Other activities
· Knowledge transfer to new employees
· Performed other duties as required by the management team
· Work with supervisor to identify, assess and recommend process improvements.Work to track and resolve the issues
Project type : Super user Department : Accounts Payable Responsibilities:
· Validating, Indexing of invoices and ensuring compliance with Nike policies and procedures.
· Processing of PO and Non-PO based invoices with accuracy.
· Auditing of processed invoices to maintain accuracy and avoid duplicate payment.
· Pulling open items for invoices from SAP and ensure all the invoices are paid on time.
· Perform duplicate audit tool before payment run and preparing vendor/urgent payment proposal.
· Monitor and clearing 'on hold' invoices in a timely manner.
· Interaction with supplier through telephone and email communication.
· Processing of suppliers invoices (PO and Non PO based).
· Auditing of processed invoices to avoid duplicate payments.
· Reconciling supplier statements and contacting suppliers where necessary for outstanding invoices.
· Working urgent payments and getting them paid on time.
· Utilities, Benefits, ACH / Wire payments and Garnishments.
· Maintained urgent payment or special payments are paid on time.
· Ensured the resolution of the NR (Non-Receipt) items which deal with goods which have been invoiced but not delivered to the buyer.
· Checking Vendor Information, Validating key things like Vendor Information whether the vendor is correct or not as per Company Records, Checking Accounting Information, Approval for payment, Compliance is required or not, So that timely payment can be made.
· Sending e-mails to requestors and follow-up with them for getting invoice approvals and update the same in the system.
· Working with the business and external vendors where necessary to resolve queries for all types of invoices.
· Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
· Standard Operating Procedure: Updating SOPs for my activity in the process, which serves as an operational guide to the users, provides an idea about the scope of work and responsibilities.
Customer Relations
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Microsoft dynamics finance and operations (Functional)
Watching movies
Listening to various kinds of music
Automobiles
Gardening